Intek America – NetSuite Shopify Integration Connector Case Study

Summary

Intek America, Inc. is a manufacturer and distributor of consumer products and sells its merchandise via the bigbox retail. Folio3 fully automated the flow of data between their Shopify based web store and NetSuite ERP with their NetSuite Shopify Integration Connector enabling seamless data flow between NetSuite and the frond-end Shopify stores www.goecolife.com and www.shredcare.com.

Customer

Intek America, Inc. manufactures and distributes consumer branded products and sells its merchandise via the big box retail. The company’s products include paper shredders, writing instruments, remanufactured toner cartridges, eco-friendly products under the GoECOlife™ brand and BPI-certified biodegradable compostable bio-plastics products including serving ware.

Challenge

Intek America was relying on the Shopify platform to function as a web store for its two brands/sites. As they were using NetSuite as their back-office ERP system, all the data from the Shopify stores had to be manually uploaded into NetSuite which took up a lot of time and effort. Ultimately, productivity was suffering because of the time-consuming manual processes that went into syncing the two systems.

Solution

Folio3’s proprietary NetSuite Shopify Integration connector is an Integration-as-a-Service product that seamlessly fully automates the flow of data between your Shopify web store and NetSuite ERP system. The connector seamlessly integrates the two systems enabling you to save valuable time and added effort that is usually wasted in manually keeping the Shopify and NetSuite accounts in sync.

With the integration, Intek America was able to seamlessly integrate its Shopify-based web stores with its NetSuite system completely automating the data synchronization process between the two disparate systems. This enabled them to freely focus on other areas of business and boost growth. The out-of-the-box features of the connector include:

  • Import Customers from Shopify to NetSuite.
  • Import Sales Orders from Shopify to NetSuite.
  • Export existing Sales Orders (and customer data) from NetSuite to Shopify.
  • Export Sales Order change log from NetSuite to Shopify.
  • Invoice sync from NetSuite to Shopify.
  • The ability to Cancel Shopify Sales Orders from NetSuite.
  • Export Inventory Quantity from NetSuite to Shopify.
  • Export Inventory Cost and Sales Price from NetSuite to Shopify.
  • Export Order Status and Shipping info from NetSuite to Shopify.
  • Export Refund Data from NetSuite to Shopify.
  • Import selected Sales Orders from the Connector Dashboard.
  • Export selected Sales Orders from the Connector Dashboard.
  • Search for imported Shopify Sales Orders in NetSuite.
  • Search for imported Shopify Customer records in NetSuite.
  • Sync Sales Orders on-demand from Shopify to NetSuite, from the Connector Dashboard.
  • Sync Cash Refunds on-demand NetSuite to Shopify, from the Connector Dashboard.
  • Filter the synced data and data sync log based on certain parameters, from the Connector Dashboard.

Folio3’s NetSuite Shopify Integration connector is Built for NetSuite, therefore it is completely secure while complying with all the standards and practices set by NetSuite as well.

Result

Intek America fully automated the data flow between its back-office NetSuite ERP system and front-end web stores. The seamless integration between the disparate systems eliminated all the manual processes that went into synchronizing the systems, ultimately creating a holistic e-infrastructure that enabled Intek America to manage and monitor all assets throughout their value chain. With the integration, the company was able to free up time and resources to focus efforts on key business performance areas that contributed to the bottom line directly.

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