Mugnaini – NetSuite WooCommerce Integration Case Study

Summary

Since 1989, Mugnaini Wood Fired Ovens offers the highest quality appliances while setting the standard for performance, practicality, and longevity in wood-fired pizza ovens. Folio3 fully integrated its NetSuite ERP system and its front-facing WooCommerce web store.

Customer

Mugnaini is a California-based company that manufactures and sells Italian-style prefabricated wood and gas-fired residential, commercial and mobile pizza ovens and accessories. With extensive experience with every facet of designing, building, and cooking with wood-fired ovens, Mugnaini delivers the best appliances and customer service.

Challenge

Mugnaini has been running its online web store powered by the WooCommerce platform whereas the back-office processes were managed and monitored with Oracle’s NetSuite. Since the two disparate systems weren’t integrated, they had to rely on regular manual data entry into NetSuite to keep both the systems in sync. This, in turn, used up a lot of time and effort while affecting productivity.

Solution

Folio3’s proprietary NetSuite WooCommerce Integration connector is an Integration-as-a-Service product that provides fully automates the data flow and delivers end-to-end integration between WooCommerce and NetSuite accounts.

With Folio3’s NetSuite WooCommerce connector, Mugnaini was able to seamlessly integrate its back-end and front-end systems and automating data flows to avoid the extra hassle of keeping both systems synchronized manually, saving precious time while ensuring efficiency and security. Ultimately, the company was able to avoid committing extra resources and time to manual processes and shift focus to concentrate on sales, customer satisfaction, and other key business processes. The feature set of the connector included:

  • Import Customers from WooCommerce to NetSuite.
  • Import Sales Orders from WooCommerce to NetSuite.
  • Export Inventory Quantity from NetSuite to WooCommerce.
  • Export Inventory Sales Price from NetSuite to WooCommerce.
  • Export Item data from NetSuite to WooCommerce.
  • Export Order Status and Shipping info from NetSuite to WooCommerce.
  • Export Refund Data from NetSuite to WooCommerce.
  • Import selected Sales Orders from WooCommerce to NetSuite, from the Connector Dashboard.
  • Sync Sales Orders on-demand from WooCommerce to NetSuite, from the Connector Dashboard.
  • Sync Items on-demand from NetSuite to WooCommerce, from the Connector
    Dashboard.
  • Sync Refunds on-demand NetSuite to WooCommerce, from the Connector Dashboard.

Apart from the standard implementation, Folio3 also implemented some specific customizations as well:

  • Synchronize NetSuite orders and customers to WooCommerce.
  • Export selected Sales Orders from NetSuite to WooCommerce, from the Connector Dashboard.
  • Export the Sales Order change log from NetSuite to WooCommerce.
  • The ability to edit WooCommerce orders in NetSuite, and synchronize the update back to WooCommerce.
  • Synchronize multiple item images (more than two) from NetSuite to WooCommerce.
  • Synchronize WooCommerce customers as Company customers with associated contacts in NetSuite.
  • Synchronize promotional codes from NetSuite to WooCommerce.
  • Synchronize WooCommerce contact form fills as leads (or any other specified record type – prospects, etc.) in NetSuite.

Folio3’s NetSuite WooCommerce Integration connector is Built for NetSuite and therefore complies with all the standards and practices set by NetSuite, ensuring security and a seamless system.

Result

The Folio3 connector seamlessly integrated Mugnaini’s back-end NetSuite system and WooCommerce web store, allowing them to remove any bottlenecks caused by keeping the two systems accurately synchronized manually. In addition to avoiding any problems arising due to human error or security issues, the automation delivered by the connector enabled the brand to focus on key business areas of performance.

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