SKECH – NetSuite Amazon Integration Connector Case Study

Summary

SKECH is a designer, manufacturer, and seller of smartphone and tablet accessories, that operates across the globe. SKECH fully integrated its Amazon Seller Center with their NetSuite ERP with Folio3’s proprietary NetSuite Amazon Integration connector to create a seamless business infrastructure.

Customer

SKECH is a design-driven company that manufactures and markets accessories for smartphones and tablets. Founded in 2003, SKECH has grown to become an established name with a strong retail business serving key markets across the globe.

Challenge

SKECH wanted to integrate their Amazon Seller Central account with their NetSuite back-office system, as they had to put in manual efforts and time to keep data up-to-date on the two systems separately. The entire process also posed the risk of error in keeping the data accurate between the two systems.

Solution

Folio3’s proprietary NetSuite Amazon Integration connector is an Integration-as-a-Service product that enables full automation & end-to-end integration between NetSuite and the Amazon Seller Central accounts. SKECH was able to streamline and fully automate processes from end-to-end thereby saving valuable time and effort.

Folio3’s connector enabled SKECH to create an end-to-end integration between their web store and ERP system, allowing them to focus on other key performance areas like sales, customer experience, etc. The standard features for the connector included:

  • Automatically transfers all orders & associated customer data to NetSuite as soon as customers check out on the Amazon marketplace.
  • Automatically Identifies repeat customers in the system.
  • Automatically publish item listings from NetSuite to Amazon including details like
    Item Name, Images, Metadata, Price, Price Levels, Item Categories, Kits, Bundles,
    Variations, etc.
  • Update inventory quantities from multiple warehouses in NetSuite to Amazon (in
    real-time).
  • Supports multiple NetSuite item types (including inventory, non-inventory, matrix
    and kit items).
  • Update item pricing from NetSuite to Amazon.
  • Automatically sync fulfillment status and shipping data (including the carrier & tracking
    number) from NetSuite to Amazon.
  • Support for partial fulfillment.
  • Automatic generation of cash sales and invoices in NetSuite.
  • Automatically import refunds from Amazon to NetSuite.
  • Automatically import order cancellations from Amazon to NetSuite.

Folio3’s NetSuite Amazon Integration connector is Built for NetSuite, therefore it is completely secure while complying with all the standards and practices set by NetSuite as well.

Result

Folio3’s NetSuite Amazon Integration connector enabled SKECH to fully integrate their Amazon Seller Central account with their NetSuite back-office system, therefore avoiding any wastages in time and admin effort required in keeping both the systems synced. The connector created a holistic system for the organization to manage end-to-end operations and processes. This allows SKECH to focus more on key business functions and work efficiently towards growth and not worry about operational issues.

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