Tone it Up – NetSuite Shopify Integration Case Study

Summary

Tone It Up is a fitness lifestyle brand that reaches millions of women committed to wellness everywhere & within their community. Folio3’s NetSuite Shopify Integration connector seamlessly connected their Shopify based web store with their NetSuite ERP.

Customer

Tone It Up is a niche fitness lifestyle brand that is committed to the fitness and wellness of millions of women. Tone It Up has created an expansive community and serves them regular events, classes, and an entire range of fitness apparel, accessories, & nutrition products.

Challenge

Tone It Up was facing the problem of entering data twice, separately for its front end (Shopify) system and it's NetSuite ERP back-office, this created problems like more time being spent on data entry and admin work for keeping the two systems in sync. Furthermore, this also creates a risk of human error in keeping the data accurately synchronized between the two systems.

Solution

Folio3’s proprietary NetSuite Shopify Integration connector is an Integration-as-a-Service product that delivers complete automation & end-to-end integration between Shopify and NetSuite. The connector enabled Tone It Up to save valuable time and added effort that is usually wasted in manually keeping the Shopify and NetSuite accounts in sync.

Ultimately, this allowed Tone It Up to create a seamless connection between their front end and ERP systems that enabled them to focus more on enhancing sales, managing fulfillment, and other key business processes. The connector’s standard features include:

  • Import Customers from Shopify to NetSuite.
  • Import Sales Orders from Shopify to NetSuite.
  • Export Sales Order Change Log from NetSuite to Shopify.
  • Invoice sync from NetSuite to Shopify.
  • The ability to Cancel Shopify Sales Orders from NetSuite.
  • Export Inventory Quantity from NetSuite to Shopify.
  • Export Sales Price from NetSuite to Shopify.
  • Export Order Status and Shipping Info from NetSuite to Shopify.
  • Export Refund Data from NetSuite to Shopify.
  • Import Selected Sales Orders from the Connector Dashboard.
  • Export Selected Sales Orders from the Connector Dashboard.
  • Search for Imported Shopify Sales Orders in NetSuite.
  • Search for Imported Shopify Customer records in NetSuite.
  • Sync Sales Orders On Demand from Shopify to NetSuite, from the Connector Dashboard.
  • Sync Items On Demand from NetSuite to Shopify, from the Connector Dashboard.
  • Sync Cash Refunds On Demand NetSuite to Shopify, from the Connector Dashboard.
  • Filter Synced Data and Data Sync Log based on Certain Parameters, from the Connector Dashboard.

In addition to the standard vanilla features, Tone It Up also required some customizations to cater to their specific business needs:

  • Export purchase orders from NetSuite to ShipWire.
  • Import item receipt from ShipWire to NetSuite.
  • Sync Shopify Fulfilment to NetSuite.
  • Sync item from NetSuite to ShipWire.

Folio3’s NetSuite Shopify Integration connector is Built for NetSuite, therefore it is completely secure while complying with all the standards and practices set by NetSuite as well.

Result

The Folio3 connector fully integrated NetSuite, Shopify, and ShipWire systems thereby reducing major time and effort spent on keeping the systems manually in sync, ultimately creating a holistic NetSuite back office for Tone It Up that is set up to eliminate any bottlenecks created by manual work. Thus, the brand can now focus on key business functions like sales and customer services without being slowed down by operational hassles that arise when scaling.

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