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Are you searching for a detailed “NetSuite vs Infor” comparison? Wondering if you should “migrate from Infor to NetSuite”? Trying to understand “how to switch from Infor to NetSuite” or simply evaluating “Oracle NetSuite vs Infor CloudSuite”? You’re in the right place.
Let’s skip the buzzwords and get to what matters.
You’re either stuck with Infor and wondering if NetSuite would be better, or you’re evaluating both systems for the first time. Either way, you’re probably drowning in demo videos, vendor pitches, and blog posts that use words like “scalable architecture” and “enterprise-grade optimization.”
Yeah, no thanks.
Let’s make this simple but comprehensive NetSuite vs Infor comparison.
If you’re using Infor now: You might be feeling the limitations especially if your business has evolved beyond pure manufacturing or your original vertical. If integration headaches, slow customization, and complex interfaces are holding you back, an Infor to NetSuite migration could be the upgrade path you need.
If you’re choosing for the first time: Your industry and growth plans matter most. NetSuite excels for companies that need speed, flexibility, and all-in-one functionality. Infor works for specific industries with deep vertical requirements.
This depends entirely on your business needs:
System | Originally Designed For | Best Fit Today |
---|---|---|
Oracle NetSuite | Cloud-first financial management | Companies needing an integrated suite for finance, inventory, CRM, and ecommerce |
Infor | Industry-specific solutions (manufacturing focus) | Businesses with deep vertical requirements in manufacturing, healthcare, etc. |
For most businesses, yes. The main reasons companies pursue an Infor to NetSuite migration include:
The best way to migrate from Infor to NetSuite is with a structured approach:
The process of moving from Infor to NetSuite is typically smoother than expected. Data migration is straightforward for standard objects, and most users adapt quickly to NetSuite’s intuitive interface.
The architectural differences between these systems create significant impacts on maintenance, upgrades, and long-term flexibility. NetSuite’s true cloud approach means a single codebase that receives automatic updates without breaking customizations, while Infor’s approach often requires more management.
Feature | NetSuite | Infor |
---|---|---|
Deployment Model | 100% cloud-native, multi-tenant SaaS | Cloud-first but with varied cloud optimization |
Updates | Automatic twice-yearly updates | More complex update process |
Integration Architecture | Unified data model, no middleware | ION middleware to connect modules |
IT Requirements | Minimal infrastructure needed | More complex management |
Data Consistency | Single database across all functions | May require synchronization between modules |
The practical impact of these architectural differences becomes evident in daily operations. With NetSuite, when you update customer information, it’s immediately available across sales, service, finance, and operations. With Infor, synchronization may occur in batches or require additional configuration to maintain consistency across modules.
This architectural difference especially impacts companies with multiple departments that need to share data in real-time. For example, a distributor needs customer, inventory, and financial data to be in sync when processing orders. In NetSuite, this happens naturally; in Infor, it often requires additional integration work.
User experience directly impacts adoption rates, training costs, and ultimately, the return on your ERP investment. NetSuite emphasizes consistency across functions, while Infor’s interface can vary between modules.
Aspect | NetSuite | Infor |
---|---|---|
Interface Consistency | Uniform across all modules | Varies between components |
Personalization | Role-based dashboards | Module-specific customization |
Learning Curve | Moderate, consistent | Steeper, varies by module |
Mobile Experience | Fully responsive design | Varies by component |
Self-Service Capabilities | Strong for business users | More technical skill required |
The user experience difference becomes particularly noticeable when employees need to work across multiple departments or functions. Finance teams reviewing orders, sales teams checking inventory, or executives needing a complete business view often find NetSuite’s consistent interface more intuitive.
Moreover, NetSuite’s role-based dashboards allow different users to see the information relevant to their job without requiring custom development. This means a sales representative, warehouse manager, and finance director can all use the same system but see completely different views tailored to their needs.
Financial management is the core of any ERP system, and the approaches differ significantly between these platforms. NetSuite offers a more unified financial structure, while Infor provides deep compliance capabilities in certain modules.
Feature | NetSuite | Infor |
---|---|---|
Multi-Entity | Native consolidation | Available but more complex |
Multi-Currency | Real-time exchange rates | Supported but less automated |
Revenue Recognition | ASC 606 compliant, built-in | Available in financial modules |
Financial Close | Automated close process | Manual processes in some versions |
Audit Trails | Comprehensive | Strong in compliance areas |
Tax Management | Global tax engine | Varies by module |
NetSuite’s financial management is built on a unified ledger system that simplifies multi-entity management and consolidation. This design eliminates reconciliation issues between modules and speeds up period close processes. The system also handles complex revenue recognition scenarios natively, which is particularly valuable for subscription businesses or those with milestone billing.
Infor offers strong financial compliance tools in certain modules, especially for regulated industries. However, the financial processes often require more manual steps to complete, particularly when working across different entities or currencies.
Customer relationship management functionality varies significantly between these platforms. NetSuite offers deep integration between CRM and the rest of the business, while Infor’s CRM capabilities are more limited in most modules.
Feature | NetSuite | Infor |
---|---|---|
Customer Database | Unified with financials and operations | May exist in separate module |
Sales Force Automation | Native functionality | Basic in most modules |
Marketing Automation | Built-in campaigns, email | Limited or requires add-ons |
Customer Support | Case management, knowledge base | Available but less integrated |
Customer Portal | Self-service, order management | Varies by industry solution |
Commission Management | Native functionality | Often requires customization |
The key difference is that NetSuite’s CRM isn’t a separate module, it’s built into the core platform. This means sales representatives can see real-time inventory availability, customer credit status, and order history without switching systems. They can convert quotes to orders without re-entering data, and the system can automatically apply appropriate pricing and discounts.
Infor’s CRM capabilities vary significantly by module and industry focus. In manufacturing-focused implementations, CRM functions are often basic or require integration with third-party systems. This can create visibility gaps between sales and operations.
Inventory management is a critical function for many businesses, and the approach differs between these systems. NetSuite provides unified inventory across channels, while Infor often requires separate modules for different inventory functions.
Feature | NetSuite | Infor |
---|---|---|
Multi-Location Inventory | Real-time visibility | Strong but may require integration |
Order Processing | Unified across channels | Can require multiple modules |
Demand Planning | Native functionality | Strong in specialized modules |
Lot Tracking | Built-in | Robust in manufacturing modules |
Bin Management | Native functionality | Available in WMS modules |
Multi-Channel Orders | Unified order management | Often requires integration |
NetSuite’s inventory management provides real-time visibility across all locations and channels from a single database. This eliminates the need to reconcile inventory levels between systems and provides a single source of truth for availability. The system also supports multiple inventory costing methods, lot tracking, serialization, and bin management without requiring additional modules.
Infor offers robust inventory capabilities, particularly in its specialized warehouse and manufacturing modules. However, these capabilities often exist in separate modules that require integration. For companies selling through multiple channels, this can create challenges in maintaining consistent inventory levels and fulfillment processes.
Worth knowing: If you’re running an omnichannel business with Infor, you’ve probably experienced the frustration of inventory discrepancies between channels. In a NetSuite vs Infor comparison, NetSuite’s single database architecture eliminates this problem entirely.
Manufacturing functionality is where these platforms show their different design philosophies most clearly. Infor offers deeper specialized manufacturing capabilities, while NetSuite provides more integrated manufacturing management.
Feature | NetSuite | Infor |
---|---|---|
Bill of Materials | Multi-level BOMs | Very strong, industry-specific |
Work Orders | Standard functionality | Deep manufacturing focus |
MRP | Native functionality | Advanced planning capabilities |
Shop Floor Control | Basic to moderate | Comprehensive in LN/M3 |
Quality Management | Standard features | Industry-specific depth |
Production Planning | Integrated with demand | Advanced capabilities |
Infor’s manufacturing roots give it an edge in complex manufacturing scenarios, particularly in industries like aerospace, automotive, and process manufacturing. It offers advanced planning and scheduling capabilities that can handle complex constraints and requirements.
NetSuite provides solid manufacturing capabilities that meet the needs of most light-to-medium manufacturers. The key advantage is the integration between manufacturing, inventory, finance, and customer management. This allows for better visibility into production costs, profitability, and resource planning.
The decision point often comes down to manufacturing complexity versus integration needs. Companies with highly specialized manufacturing processes may find Infor’s depth valuable, while those needing better visibility across the entire business typically prefer NetSuite’s integrated approach.
Ecommerce and omnichannel capabilities show one of the starkest contrasts between these systems. NetSuite was designed with multi-channel selling in mind, while Infor typically requires more integration for ecommerce operations.
Feature | NetSuite | Infor |
---|---|---|
Native Ecommerce | SuiteCommerce built-in | Limited or requires third-party |
Marketplace Integration | Amazon, eBay, etc. built-in | Typically requires custom work |
Unified Inventory | Single inventory pool | May require synchronization |
Point of Sale | SuitePOS native integration | Available but less integrated |
Order Management | Unified across all channels | Often siloed by channel |
Customer Experience | Single customer view | May be fragmented |
NetSuite’s SuiteCommerce platform provides native ecommerce capabilities that share the same database as the rest of the system. This creates a seamless flow from online order to fulfillment, with real-time inventory visibility. The platform also offers pre-built integrations with major marketplaces and ecommerce platforms like Amazon, eBay, and Shopify.
Infor’s ecommerce capabilities are more limited in most industry modules and often require third-party solutions. This can create challenges in maintaining consistent pricing, inventory, and customer information across channels. For omnichannel retailers, this is often a significant pain point.
Implementation timeframes vary significantly between these platforms, with NetSuite generally offering a faster path to go-live. This difference impacts both initial costs and time to value.
Aspect | NetSuite | Infor |
---|---|---|
Typical Timeline | 3-6 months | 9-18 months |
Implementation Method | SuiteSuccess, phased approach | Custom for each industry |
Configuration vs. Customization | Configuration-first approach | More customization typical |
Data Migration Tools | Robust import tools | Varies by module |
Template Availability | Industry-specific templates | More custom approach |
Cost Predictability | More predictable | Can vary significantly |
NetSuite’s SuiteSuccess methodology accelerates implementation by providing industry-specific configurations, workflows, and reports based on leading practices. This allows companies to start with a working system that can be refined rather than building from scratch.
Infor implementations typically take longer due to the more customized approach and the need to integrate various modules. While this can result in a more tailored solution, it also delays time to value and increases implementation costs.
The implementation timeframe difference has significant business implications, particularly for companies needing to replace legacy systems quickly or those pursuing growth initiatives that require better systems support.
Project management capabilities differ significantly between these platforms, with NetSuite offering more comprehensive native functionality for service-based businesses. This is particularly relevant for professional services firms and project-based operations.
Capability | NetSuite | Infor |
---|---|---|
Project Planning | Comprehensive project management | Limited native capabilities |
Resource Allocation | Visual resource management | Limited or requires add-ons |
Timesheets | Native mobile capabilities | Available but less integrated |
Project Accounting | Deep project accounting | May require additional modules |
Workflow Creation | Visual workflow editor | Varies by module |
User-Level Customization | Business users can customize | More IT dependency |
NetSuite’s Professional Services Automation (PSA) suite provides comprehensive project management capabilities integrated with the financial and resource management aspects of the business. This includes resource allocation, time and expense tracking, project accounting, and billing.
Infor’s project management capabilities vary by industry module and often require additional components or third-party integrations. For professional services firms, this can create challenges in tracking project profitability and resource utilization.
The distinction is particularly important for businesses that bill by the hour, project, or milestone. NetSuite’s unified approach allows for seamless tracking from time entry to client billing, with real-time visibility into project profitability.
Wholesale distribution has unique requirements spanning inventory, pricing, and customer management. The platforms differ in how they address these needs.
Feature | NetSuite | Infor |
---|---|---|
Inventory Management | Strong native capabilities | Strong in dedicated modules |
Order Management | Unified across channels | May require integration |
Pricing & Promotions | Advanced capabilities | Available but less integrated |
Warehouse Management | Built-in capabilities | Deep in specialized modules |
B2B Portal | Standard functionality | Available as add-on |
Returns Management | Built-in RMA process | Available in specialized modules |
NetSuite provides strong distribution capabilities in its core platform, including advanced order management, pricing, and inventory features. The system can handle complex pricing agreements, customer-specific catalogs, and multi-location inventory without requiring additional modules.
Infor offers robust distribution functionality in its CloudSuite Distribution modules, with particularly strong warehouse management capabilities. However, integrating these capabilities with financial management and customer-facing functions often requires additional work.
The key distinction for distributors is typically in multi-channel management and pricing complexity. NetSuite’s unified approach simplifies selling through multiple channels with consistent pricing and inventory, while Infor may require more integration to achieve the same result.
Manufacturing companies face specific challenges in production planning, quality control, and supply chain management. The platforms offer different strengths in addressing these needs.
Feature | NetSuite | Infor |
---|---|---|
Discrete Manufacturing | Good capabilities | Exceptional in LN |
Process Manufacturing | Basic to moderate | Excellent in M3 |
Production Scheduling | Standard functionality | Advanced capabilities |
Quality Control | Integrated | Industry-specific depth |
Costing | Standard methods | Very detailed in LN/M3 |
Supply Planning | Integrated with demand | Advanced capabilities |
Infor’s manufacturing heritage gives it an edge in specialized manufacturing scenarios, particularly in discrete manufacturing (LN) and process manufacturing (M3). It offers advanced production scheduling, quality control, and supply planning capabilities designed for complex manufacturing environments.
NetSuite provides solid manufacturing capabilities that meet the needs of most light to medium manufacturers. Its strength lies in the integration between manufacturing, inventory, finance, and customer management, which provides better visibility into production costs and profitability.
The decision point often hinges on manufacturing complexity versus integration needs. Companies with complex manufacturing processes may find Infor’s depth valuable, while those needing better visibility across the entire business typically prefer NetSuite’s integrated approach.
Professional services firms have unique requirements around resource management, project accounting, and time tracking. The platforms offer significantly different capabilities in this area.
Feature | NetSuite | Infor |
---|---|---|
Project Management | Comprehensive PSA | Limited native capabilities |
Resource Allocation | Visual resource management | Limited or requires add-ons |
Time & Expense | Native mobile capabilities | Available but less integrated |
Project Accounting | Built-in | May require additional modules |
Billing | Flexible billing methods | Basic project billing |
Resource Utilization | Real-time visibility | Limited native reporting |
NetSuite’s Services Resource Planning (SRP) and Professional Services Automation (PSA) capabilities provide comprehensive functionality for service-based businesses. This includes resource allocation, time and expense tracking, project accounting, and billing, all integrated with the financial management system.
Infor’s professional services capabilities are more limited in most industry modules and often require additional components or third-party integrations. For firms that bill by the hour, project, or milestone, this can create challenges in tracking profitability and resource utilization.
The distinction is particularly important for businesses that need to manage utilization, track project budgets versus actuals, and bill based on time, expenses, or project completion. NetSuite’s unified approach allows for seamless tracking from time entry to client billing.
Retail and ecommerce businesses need to manage inventory across locations, provide consistent customer experiences across channels, and handle complex fulfillment scenarios. The platforms differ significantly in these capabilities.
Feature | NetSuite | Infor |
---|---|---|
Omnichannel Management | Unified commerce | Requires integration |
Inventory Visibility | Real-time across channels | May require synchronization |
Customer History | Single view across channels | Often siloed by channel |
Order Fulfillment | Cross-channel capabilities | Channel-specific processes |
Returns Processing | Cross-channel returns | Usually channel-specific |
Loyalty Management | Native functionality | Varies by retail module |
NetSuite provides native omnichannel capabilities with a unified approach to inventory, orders, and customers across all sales channels. This eliminates the need to reconcile data between systems and provides a single view of the customer across online, mobile, and in-store interactions.
Infor offers retail-specific functionality but often requires integration between ecommerce, point-of-sale, and backend systems. This can create challenges in maintaining consistent inventory levels, pricing, and customer information across channels.
For retailers operating across multiple channels, the ability to provide a consistent customer experience and accurate inventory availability is critical. NetSuite’s unified approach simplifies these challenges, while Infor may require more integration work to achieve similar results.
Scalability encompasses transaction volume, user growth, geographic expansion, and the ability to adapt to changing business models. The platforms offer different approaches to scaling.
Scaling Factor | NetSuite | Infor |
---|---|---|
Transaction Volume | Handles high volumes natively | May require tuning at scale |
User Growth | Simple user addition | May require infrastructure adjustments |
Global Expansion | Multi-subsidiary management | Strong but more complex |
New Business Lines | Easily add functionality | May require new modules |
M&A Integration | Faster subsidiary onboarding | More complex integration |
NetSuite’s cloud-native architecture allows for relatively seamless scaling across transaction volumes, users, and global operations. The system’s multi-subsidiary management makes it easier to add new business entities, whether through organic growth or acquisition.
Infor can scale effectively but often requires more planning and technical resources, particularly when adding new business units or expanding globally. The modular approach may require additional components as the business grows or diversifies.
The scalability difference becomes particularly important for fast-growing businesses, companies pursuing acquisition strategies, or those expanding internationally. NetSuite’s unified data model simplifies these expansion scenarios, while Infor may require more integration work.
Integration capabilities are increasingly important as businesses connect more systems and data sources. The platforms offer different approaches to integration management.
Aspect | NetSuite | Infor |
---|---|---|
API Type | RESTful & SOAP APIs | ION middleware, APIs vary |
Pre-Built Integrations | 650+ SuiteApps | Fewer pre-built options |
iPaaS Compatibility | Strong with major platforms | Supported but more complex |
Integration Development | SuiteScript, REST | Varies by module |
Real-Time vs. Batch | Real-time preferred | More batch processes |
ETL Capabilities | Data import tools | Module-dependent |
NetSuite offers a comprehensive integration framework with well-documented APIs, extensive pre-built integrations. The single data model simplifies integration development and maintenance.
Infor uses its ION middleware to connect different modules and external systems. While powerful, this approach adds complexity to the integration landscape and often requires more specialized technical skills to develop and maintain integrations.
The integration difference becomes particularly important for businesses with complex technology ecosystems or those that frequently add new systems and capabilities. NetSuite’s approach typically results in lower integration costs and faster implementation of new connections.
Cost comparison goes beyond initial subscription fees to include implementation, customization, maintenance, and ongoing IT requirements. The platforms differ significantly in their total cost of ownership structure.
Cost Factor | NetSuite | Infor |
---|---|---|
Base License | $999/month | Custom pricing |
User License | ~$99/user/month | Varies by module |
Implementation | 1-2x annual subscription | 2-3x annual subscription |
Customization | Lower, more self-service | Higher, more consultant-dependent |
Ongoing Maintenance | Lower, fewer integrations | Higher, more complex |
Upgrade Costs | Included in subscription | Can be substantial |
IT Resource Needs | Lower, business user focus | Higher, more technical |
NetSuite operates on a subscription model with relatively transparent pricing. While the initial subscription costs may be higher than some alternatives, the total cost of ownership is often lower due to faster implementation, reduced customization needs, and lower ongoing maintenance requirements.
Infor’s pricing model varies by industry module and deployment option. Implementation costs are typically higher due to the more customized approach and integration requirements. Ongoing costs can also be higher due to the need for specialized IT resources to maintain the system.
The cost difference becomes particularly significant over a 3-5 year horizon, where implementation, customization, and maintenance costs often exceed the initial subscription investment. Companies should consider this longer-term view when making platform decisions.
ROI calculation tip: When considering NetSuite pricing vs Infor, factor in not just the direct costs but also the opportunity cost of slower changes and higher maintenance requirements. Many clients find that even with a seemingly higher subscription cost, NetSuite delivers better ROI through operational efficiency and reduced technical overhead.
When comparing NetSuite vs Infor cost over a 5-year period, the total cost of ownership often tells a different story than initial pricing suggests. While Infor’s licensing might sometimes appear lower upfront, companies frequently find that the cost of NetSuite vs Infor over time reveals NetSuite as more economical when factoring in:
Reporting and analytics capabilities are critical for turning data into actionable insights. The platforms offer different approaches to reporting and business intelligence.
Capability | NetSuite | Infor |
---|---|---|
Standard Reports | 200+ pre-built reports | Varies by module |
Custom Reporting | Saved Searches, point-and-click | Birst, more technical |
Dashboards | Drag-and-drop creation | Strong but more complex |
Financial Reporting | Real-time consolidated | Often requires consolidation |
Operational Analytics | Unified data model | May require data warehouse |
Business Intelligence | SuiteAnalytics, workbooks | Birst BI platform |
NetSuite’s reporting capabilities are built on its unified data model, which eliminates the need to reconcile or combine data from multiple sources. The system provides extensive pre-built reports and dashboards, along with flexible tools for creating custom reports without technical expertise.
Infor offers strong reporting capabilities through its Birst business intelligence platform. However, creating reports that span multiple modules often requires more technical expertise and may involve data extraction and transformation steps.
The reporting difference becomes particularly important for businesses that need cross-functional visibility or frequent custom reports. NetSuite’s approach enables business users to create and modify reports without IT assistance, while Infor often requires more technical involvement.
Security and compliance capabilities are essential for protecting sensitive data and meeting regulatory requirements. The platforms offer different approaches to access control and compliance management.
Feature | NetSuite | Infor |
---|---|---|
Certification | SOC 1, SOC 2, ISO 27001 | Varies by module |
Access Control | Role-based, field-level | Role-based, varies by module |
Audit Trail | Comprehensive | Strong in compliance areas |
Compliance Support | GDPR, HIPAA, PCI DSS | Industry-specific depth |
Data Encryption | Standard | Standard |
Authentication | Multi-factor, SSO | Varies by implementation |
NetSuite provides a comprehensive security framework with role-based access control down to the field level, detailed audit trails, and support for major compliance requirements. The unified system simplifies security management across all business functions.
Infor offers strong security capabilities, particularly in regulated industries, but the implementation may vary across modules. This can create challenges in maintaining consistent security policies and access controls across the entire system.
The security difference becomes particularly important for businesses in regulated industries or those operating globally with varying compliance requirements. NetSuite’s unified approach simplifies compliance management, while Infor may offer deeper industry-specific compliance tools in certain modules.
Support resources and the partner ecosystem significantly impact the success of an ERP implementation and ongoing operations. The platforms differ in their support structures and community resources.
Resource | NetSuite | Infor |
---|---|---|
Direct Support | 24/7 global support | Available but varies by tier |
Partner Network | 600+ global partners | Smaller partner ecosystem |
User Community | SuiteAnswers, forums | Product-specific communities |
Training Resources | NetSuite Learning Cloud | Infor Education |
Annual Conference | SuiteWorld | Inforum |
Developer Resources | Extensive documentation | Varies by product line |
NetSuite offers extensive support resources through direct support, a large partner network, and active user communities. The comprehensive documentation and training resources make it easier for businesses to build internal expertise and self-sufficiency.
Infor provides support through direct channels and partners, but the resources are often more specialized by product line. This can create challenges for businesses using multiple Infor modules or those needing cross-functional support.
The support difference becomes particularly important for businesses without large IT departments or those operating in regions with limited local technical resources. NetSuite’s larger partner ecosystem and more consistent documentation can provide more accessible support options.
Q. Is NetSuite powerful enough to replace our complex Infor implementation?
For about 80% of businesses, yes. Oracle NetSuite vs Infor feature comparisons show NetSuite handles multi-entity, multi-currency, complex inventory, manufacturing, and detailed financial requirements. The main exceptions are highly specialized manufacturing processes or industry-specific functionality that may require evaluation.
Q. How do you migrate data from Infor to NetSuite?
Standard master data (customers, vendors, items) and transaction history migrate relatively smoothly. The biggest challenges in any Infor to NetSuite migration are usually custom fields and historical manufacturing data, but with proper planning, these can be addressed. We typically recommend migrating 1-3 years of transaction history and all open transactions.
Q. Will our team need extensive retraining if we switch from Infor to NetSuite?
Surprisingly, most clients find the transition easier than expected. NetSuite’s interface is intuitive, and the centralized nature of the system actually reduces training requirements. Most users are productive within days, not weeks after moving from Infor to NetSuite.
Q. What about our existing integrations with other systems?
NetSuite has pre-built integrations with hundreds of systems, so many of your current connections can be replaced with standard connectors. For custom integrations, NetSuite’s web services APIs are well-documented and easier to work with than Infor’s middleware approach.
Q. How much more does NetSuite cost compared to Infor?
When examining NetSuite pricing vs Infor, the initial subscription might be higher for NetSuite, but the total cost of ownership is typically lower due to:
The decision factors vary by business, but several advantages consistently influence companies to select NetSuite over Infor in competitive evaluations.
Reason | NetSuite Advantage |
---|---|
Cloud Architecture | True cloud, no middleware or connectors needed |
Implementation Time | 3-6 months vs. 9-18 months for Infor |
Total Cost | Lower TCO despite sometimes higher subscription |
User Experience | Intuitive interface leads to higher adoption |
Data Model | Single database eliminates reconciliation issues |
Customization | Business users can make changes without IT |
Updates | Automatic twice-yearly updates preserve customizations |
Omnichannel | Native capabilities for multiple sales channels |
Financial Core | Advanced reporting and consolidation built-in |
IT Dependency | Reduced need for technical resources |
The unified data model is perhaps the most significant advantage for many businesses. Having all business functions operate from a single database eliminates the need to reconcile information between systems and provides real-time visibility across the organization.
Business agility is another critical factor. NetSuite’s configuration-first approach allows companies to adapt the system to changing business needs without extensive technical resources. This becomes particularly valuable in dynamic business environments or during periods of growth and change.
The automatic twice-yearly updates ensure companies always have access to the latest functionality without disruptive upgrade projects. Customizations are preserved during updates, eliminating the version lock-in that often occurs with heavily customized systems.
While NetSuite offers advantages for many businesses, specific scenarios may favor remaining with Infor or selecting it for a new implementation.
Scenario | Infor Advantage |
---|---|
Specialized Manufacturing | Deep production functionality in complex scenarios |
Industry Requirements | Vertical-specific features in aerospace, defense, healthcare |
Legacy Integrations | Existing connections that would be costly to replace |
Heavy Investment | Extensive customizations already working well |
Technical Expertise | Team with deep Infor knowledge |
Infor’s industry-specific depth is particularly valuable in complex manufacturing environments with specialized processes and compliance requirements. Industries like aerospace, defense, automotive, and regulated process manufacturing may benefit from Infor’s specialized capabilities.
Companies that have already invested heavily in Infor customizations that are working well may find the cost and disruption of migration outweigh the benefits. This is particularly true if the customizations address unique business requirements that would be difficult to replicate in another system.
Organizations with limited change drivers, stable business models, consistent processes, and adequate system performance, may not see sufficient ROI from migration. The business case for migration is strongest when current systems are limiting growth, efficiency, or visibility.
If you’re considering the best way to migrate from Infor to NetSuite, or evaluating both systems for the first time, here’s what we recommend:
The first step in any Infor to NetSuite migration is a comprehensive assessment of your current processes and requirements. At Folio3, we start with a detailed discovery process that helps identify:
At Folio3, we’ve guided companies through this decision process and helped many businesses successfully migrate from Infor to NetSuite. Our team understands both systems deeply and can provide an honest assessment of which is right for your specific situation.
We offer:
You don’t need “the most powerful ERP.” You need the right ERP for where you’re at and where you’re going.
The best system isn’t the one with the most features or the deepest specialization, it’s the one that empowers your team to work efficiently and gives you accurate, real-time insight into your business performance.
For most growing, modern businesses facing complex challenges around multi-channel sales, inventory management, and financial visibility, a comprehensive NetSuite vs Infor comparison shows NetSuite provides the best balance of power, usability, and cost-effectiveness.
Still stuck deciding between NetSuite and Infor? Let’s talk. We’ve seen both sides and helped businesses pick the path that actually works for them.
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Are you searching for a detailed “NetSuite vs Infor” comparison? Wondering if you should “migrate from Infor to NetSuite”? Trying to understand “how to switch from Infor to NetSuite” or simply evaluating “Oracle NetSuite vs Infor CloudSuite”? You’re in the right place.
Let’s skip the buzzwords and get to what matters.
You’re either stuck with Infor and wondering if NetSuite would be better, or you’re evaluating both systems for the first time. Either way, you’re probably drowning in demo videos, vendor pitches, and blog posts that use words like “scalable architecture” and “enterprise-grade optimization.”
Yeah, no thanks.
Let’s make this simple but comprehensive NetSuite vs Infor comparison.
If you’re using Infor now: You might be feeling the limitations especially if your business has evolved beyond pure manufacturing or your original vertical. If integration headaches, slow customization, and complex interfaces are holding you back, an Infor to NetSuite migration could be the upgrade path you need.
If you’re choosing for the first time: Your industry and growth plans matter most. NetSuite excels for companies that need speed, flexibility, and all-in-one functionality. Infor works for specific industries with deep vertical requirements.
This depends entirely on your business needs:
System | Originally Designed For | Best Fit Today |
---|---|---|
Oracle NetSuite | Cloud-first financial management | Companies needing an integrated suite for finance, inventory, CRM, and ecommerce |
Infor | Industry-specific solutions (manufacturing focus) | Businesses with deep vertical requirements in manufacturing, healthcare, etc. |
For most businesses, yes. The main reasons companies pursue an Infor to NetSuite migration include:
The best way to migrate from Infor to NetSuite is with a structured approach:
The process of moving from Infor to NetSuite is typically smoother than expected. Data migration is straightforward for standard objects, and most users adapt quickly to NetSuite’s intuitive interface.
The architectural differences between these systems create significant impacts on maintenance, upgrades, and long-term flexibility. NetSuite’s true cloud approach means a single codebase that receives automatic updates without breaking customizations, while Infor’s approach often requires more management.
Feature | NetSuite | Infor |
---|---|---|
Deployment Model | 100% cloud-native, multi-tenant SaaS | Cloud-first but with varied cloud optimization |
Updates | Automatic twice-yearly updates | More complex update process |
Integration Architecture | Unified data model, no middleware | ION middleware to connect modules |
IT Requirements | Minimal infrastructure needed | More complex management |
Data Consistency | Single database across all functions | May require synchronization between modules |
The practical impact of these architectural differences becomes evident in daily operations. With NetSuite, when you update customer information, it’s immediately available across sales, service, finance, and operations. With Infor, synchronization may occur in batches or require additional configuration to maintain consistency across modules.
This architectural difference especially impacts companies with multiple departments that need to share data in real-time. For example, a distributor needs customer, inventory, and financial data to be in sync when processing orders. In NetSuite, this happens naturally; in Infor, it often requires additional integration work.
User experience directly impacts adoption rates, training costs, and ultimately, the return on your ERP investment. NetSuite emphasizes consistency across functions, while Infor’s interface can vary between modules.
Aspect | NetSuite | Infor |
---|---|---|
Interface Consistency | Uniform across all modules | Varies between components |
Personalization | Role-based dashboards | Module-specific customization |
Learning Curve | Moderate, consistent | Steeper, varies by module |
Mobile Experience | Fully responsive design | Varies by component |
Self-Service Capabilities | Strong for business users | More technical skill required |
The user experience difference becomes particularly noticeable when employees need to work across multiple departments or functions. Finance teams reviewing orders, sales teams checking inventory, or executives needing a complete business view often find NetSuite’s consistent interface more intuitive.
Moreover, NetSuite’s role-based dashboards allow different users to see the information relevant to their job without requiring custom development. This means a sales representative, warehouse manager, and finance director can all use the same system but see completely different views tailored to their needs.
Financial management is the core of any ERP system, and the approaches differ significantly between these platforms. NetSuite offers a more unified financial structure, while Infor provides deep compliance capabilities in certain modules.
Feature | NetSuite | Infor |
---|---|---|
Multi-Entity | Native consolidation | Available but more complex |
Multi-Currency | Real-time exchange rates | Supported but less automated |
Revenue Recognition | ASC 606 compliant, built-in | Available in financial modules |
Financial Close | Automated close process | Manual processes in some versions |
Audit Trails | Comprehensive | Strong in compliance areas |
Tax Management | Global tax engine | Varies by module |
NetSuite’s financial management is built on a unified ledger system that simplifies multi-entity management and consolidation. This design eliminates reconciliation issues between modules and speeds up period close processes. The system also handles complex revenue recognition scenarios natively, which is particularly valuable for subscription businesses or those with milestone billing.
Infor offers strong financial compliance tools in certain modules, especially for regulated industries. However, the financial processes often require more manual steps to complete, particularly when working across different entities or currencies.
Customer relationship management functionality varies significantly between these platforms. NetSuite offers deep integration between CRM and the rest of the business, while Infor’s CRM capabilities are more limited in most modules.
Feature | NetSuite | Infor |
---|---|---|
Customer Database | Unified with financials and operations | May exist in separate module |
Sales Force Automation | Native functionality | Basic in most modules |
Marketing Automation | Built-in campaigns, email | Limited or requires add-ons |
Customer Support | Case management, knowledge base | Available but less integrated |
Customer Portal | Self-service, order management | Varies by industry solution |
Commission Management | Native functionality | Often requires customization |
The key difference is that NetSuite’s CRM isn’t a separate module, it’s built into the core platform. This means sales representatives can see real-time inventory availability, customer credit status, and order history without switching systems. They can convert quotes to orders without re-entering data, and the system can automatically apply appropriate pricing and discounts.
Infor’s CRM capabilities vary significantly by module and industry focus. In manufacturing-focused implementations, CRM functions are often basic or require integration with third-party systems. This can create visibility gaps between sales and operations.
Inventory management is a critical function for many businesses, and the approach differs between these systems. NetSuite provides unified inventory across channels, while Infor often requires separate modules for different inventory functions.
Feature | NetSuite | Infor |
---|---|---|
Multi-Location Inventory | Real-time visibility | Strong but may require integration |
Order Processing | Unified across channels | Can require multiple modules |
Demand Planning | Native functionality | Strong in specialized modules |
Lot Tracking | Built-in | Robust in manufacturing modules |
Bin Management | Native functionality | Available in WMS modules |
Multi-Channel Orders | Unified order management | Often requires integration |
NetSuite’s inventory management provides real-time visibility across all locations and channels from a single database. This eliminates the need to reconcile inventory levels between systems and provides a single source of truth for availability. The system also supports multiple inventory costing methods, lot tracking, serialization, and bin management without requiring additional modules.
Infor offers robust inventory capabilities, particularly in its specialized warehouse and manufacturing modules. However, these capabilities often exist in separate modules that require integration. For companies selling through multiple channels, this can create challenges in maintaining consistent inventory levels and fulfillment processes.
Worth knowing: If you’re running an omnichannel business with Infor, you’ve probably experienced the frustration of inventory discrepancies between channels. In a NetSuite vs Infor comparison, NetSuite’s single database architecture eliminates this problem entirely.
Manufacturing functionality is where these platforms show their different design philosophies most clearly. Infor offers deeper specialized manufacturing capabilities, while NetSuite provides more integrated manufacturing management.
Feature | NetSuite | Infor |
---|---|---|
Bill of Materials | Multi-level BOMs | Very strong, industry-specific |
Work Orders | Standard functionality | Deep manufacturing focus |
MRP | Native functionality | Advanced planning capabilities |
Shop Floor Control | Basic to moderate | Comprehensive in LN/M3 |
Quality Management | Standard features | Industry-specific depth |
Production Planning | Integrated with demand | Advanced capabilities |
Infor’s manufacturing roots give it an edge in complex manufacturing scenarios, particularly in industries like aerospace, automotive, and process manufacturing. It offers advanced planning and scheduling capabilities that can handle complex constraints and requirements.
NetSuite provides solid manufacturing capabilities that meet the needs of most light to medium manufacturers. The key advantage is the integration between manufacturing, inventory, finance, and customer management. This allows for better visibility into production costs, profitability, and resource planning.
The decision point often comes down to manufacturing complexity versus integration needs. Companies with highly specialized manufacturing processes may find Infor’s depth valuable, while those needing better visibility across the entire business typically prefer NetSuite’s integrated approach.
Ecommerce and omnichannel capabilities show one of the starkest contrasts between these systems. NetSuite was designed with multi-channel selling in mind, while Infor typically requires more integration for ecommerce operations.
Feature | NetSuite | Infor |
---|---|---|
Native Ecommerce | SuiteCommerce built-in | Limited or requires third-party |
Marketplace Integration | Amazon, eBay, etc. built-in | Typically requires custom work |
Unified Inventory | Single inventory pool | May require synchronization |
Point of Sale | SuitePOS native integration | Available but less integrated |
Order Management | Unified across all channels | Often siloed by channel |
Customer Experience | Single customer view | May be fragmented |
NetSuite’s SuiteCommerce platform provides native ecommerce capabilities that share the same database as the rest of the system. This creates a seamless flow from online order to fulfillment, with real-time inventory visibility. The platform also offers pre-built integrations with major marketplaces and ecommerce platforms like Amazon, eBay, and Shopify.
Infor’s ecommerce capabilities are more limited in most industry modules and often require third-party solutions. This can create challenges in maintaining consistent pricing, inventory, and customer information across channels. For omnichannel retailers, this is often a significant pain point.
Implementation timeframes vary significantly between these platforms, with NetSuite generally offering a faster path to go-live. This difference impacts both initial costs and time to value.
Aspect | NetSuite | Infor |
---|---|---|
Typical Timeline | 3-6 months | 9-18 months |
Implementation Method | SuiteSuccess, phased approach | Custom for each industry |
Configuration vs. Customization | Configuration-first approach | More customization typical |
Data Migration Tools | Robust import tools | Varies by module |
Template Availability | Industry-specific templates | More custom approach |
Cost Predictability | More predictable | Can vary significantly |
NetSuite’s SuiteSuccess methodology accelerates implementation by providing industry-specific configurations, workflows, and reports based on leading practices. This allows companies to start with a working system that can be refined rather than building from scratch.
Infor implementations typically take longer due to the more customized approach and the need to integrate various modules. While this can result in a more tailored solution, it also delays time to value and increases implementation costs.
The implementation timeframe difference has significant business implications, particularly for companies needing to replace legacy systems quickly or those pursuing growth initiatives that require better systems support.
Project management capabilities differ significantly between these platforms, with NetSuite offering more comprehensive native functionality for service-based businesses. This is particularly relevant for professional services firms and project-based operations.
Capability | NetSuite | Infor |
---|---|---|
Project Planning | Comprehensive project management | Limited native capabilities |
Resource Allocation | Visual resource management | Limited or requires add-ons |
Timesheets | Native mobile capabilities | Available but less integrated |
Project Accounting | Deep project accounting | May require additional modules |
Workflow Creation | Visual workflow editor | Varies by module |
User-Level Customization | Business users can customize | More IT dependency |
NetSuite’s Professional Services Automation (PSA) suite provides comprehensive project management capabilities integrated with the financial and resource management aspects of the business. This includes resource allocation, time and expense tracking, project accounting, and billing.
Infor’s project management capabilities vary by industry module and often require additional components or third-party integrations. For professional services firms, this can create challenges in tracking project profitability and resource utilization.
The distinction is particularly important for businesses that bill by the hour, project, or milestone. NetSuite’s unified approach allows for seamless tracking from time entry to client billing, with real-time visibility into project profitability.
Wholesale distribution has unique requirements spanning inventory, pricing, and customer management. The platforms differ in how they address these needs.
Feature | NetSuite | Infor |
---|---|---|
Inventory Management | Strong native capabilities | Strong in dedicated modules |
Order Management | Unified across channels | May require integration |
Pricing & Promotions | Advanced capabilities | Available but less integrated |
Warehouse Management | Built-in capabilities | Deep in specialized modules |
B2B Portal | Standard functionality | Available as add-on |
Returns Management | Built-in RMA process | Available in specialized modules |
NetSuite provides strong distribution capabilities in its core platform, including advanced order management, pricing, and inventory features. The system can handle complex pricing agreements, customer-specific catalogs, and multi-location inventory without requiring additional modules.
Infor offers robust distribution functionality in its CloudSuite Distribution modules, with particularly strong warehouse management capabilities. However, integrating these capabilities with financial management and customer-facing functions often requires additional work.
The key distinction for distributors is typically in multi-channel management and pricing complexity. NetSuite’s unified approach simplifies selling through multiple channels with consistent pricing and inventory, while Infor may require more integration to achieve the same result.
Manufacturing companies face specific challenges in production planning, quality control, and supply chain management. The platforms offer different strengths in addressing these needs.
Feature | NetSuite | Infor |
---|---|---|
Discrete Manufacturing | Good capabilities | Exceptional in LN |
Process Manufacturing | Basic to moderate | Excellent in M3 |
Production Scheduling | Standard functionality | Advanced capabilities |
Quality Control | Integrated | Industry-specific depth |
Costing | Standard methods | Very detailed in LN/M3 |
Supply Planning | Integrated with demand | Advanced capabilities |
Infor’s manufacturing heritage gives it an edge in specialized manufacturing scenarios, particularly in discrete manufacturing (LN) and process manufacturing (M3). It offers advanced production scheduling, quality control, and supply planning capabilities designed for complex manufacturing environments.
NetSuite provides solid manufacturing capabilities that meet the needs of most light to medium manufacturers. Its strength lies in the integration between manufacturing, inventory, finance, and customer management, which provides better visibility into production costs and profitability.
The decision point often hinges on manufacturing complexity versus integration needs. Companies with complex manufacturing processes may find Infor’s depth valuable, while those needing better visibility across the entire business typically prefer NetSuite’s integrated approach.
Professional services firms have unique requirements around resource management, project accounting, and time tracking. The platforms offer significantly different capabilities in this area.
Feature | NetSuite | Infor |
---|---|---|
Project Management | Comprehensive PSA | Limited native capabilities |
Resource Allocation | Visual resource management | Limited or requires add-ons |
Time & Expense | Native mobile capabilities | Available but less integrated |
Project Accounting | Built-in | May require additional modules |
Billing | Flexible billing methods | Basic project billing |
Resource Utilization | Real-time visibility | Limited native reporting |
NetSuite’s Services Resource Planning (SRP) and Professional Services Automation (PSA) capabilities provide comprehensive functionality for service-based businesses. This includes resource allocation, time and expense tracking, project accounting, and billing, all integrated with the financial management system.
Infor’s professional services capabilities are more limited in most industry modules and often require additional components or third-party integrations. For firms that bill by the hour, project, or milestone, this can create challenges in tracking profitability and resource utilization.
The distinction is particularly important for businesses that need to manage utilization, track project budgets versus actuals, and bill based on time, expenses, or project completion. NetSuite’s unified approach allows for seamless tracking from time entry to client billing.
Retail and ecommerce businesses need to manage inventory across locations, provide consistent customer experiences across channels, and handle complex fulfillment scenarios. The platforms differ significantly in these capabilities.
Feature | NetSuite | Infor |
---|---|---|
Omnichannel Management | Unified commerce | Requires integration |
Inventory Visibility | Real-time across channels | May require synchronization |
Customer History | Single view across channels | Often siloed by channel |
Order Fulfillment | Cross-channel capabilities | Channel-specific processes |
Returns Processing | Cross-channel returns | Usually channel-specific |
Loyalty Management | Native functionality | Varies by retail module |
NetSuite provides native omnichannel capabilities with a unified approach to inventory, orders, and customers across all sales channels. This eliminates the need to reconcile data between systems and provides a single view of the customer across online, mobile, and in-store interactions.
Infor offers retail-specific functionality but often requires integration between ecommerce, point-of-sale, and backend systems. This can create challenges in maintaining consistent inventory levels, pricing, and customer information across channels.
For retailers operating across multiple channels, the ability to provide a consistent customer experience and accurate inventory availability is critical. NetSuite’s unified approach simplifies these challenges, while Infor may require more integration work to achieve similar results.
Scalability encompasses transaction volume, user growth, geographic expansion, and the ability to adapt to changing business models. The platforms offer different approaches to scaling.
Scaling Factor | NetSuite | Infor |
---|---|---|
Transaction Volume | Handles high volumes natively | May require tuning at scale |
User Growth | Simple user addition | May require infrastructure adjustments |
Global Expansion | Multi-subsidiary management | Strong but more complex |
New Business Lines | Easily add functionality | May require new modules |
M&A Integration | Faster subsidiary onboarding | More complex integration |
NetSuite’s cloud-native architecture allows for relatively seamless scaling across transaction volumes, users, and global operations. The system’s multi-subsidiary management makes it easier to add new business entities, whether through organic growth or acquisition.
Infor can scale effectively but often requires more planning and technical resources, particularly when adding new business units or expanding globally. The modular approach may require additional components as the business grows or diversifies.
The scalability difference becomes particularly important for fast-growing businesses, companies pursuing acquisition strategies, or those expanding internationally. NetSuite’s unified data model simplifies these expansion scenarios, while Infor may require more integration work.
Integration capabilities are increasingly important as businesses connect more systems and data sources. The platforms offer different approaches to integration management.
Aspect | NetSuite | Infor |
---|---|---|
API Type | RESTful & SOAP APIs | ION middleware, APIs vary |
Pre-Built Integrations | 650+ SuiteApps | Fewer pre-built options |
iPaaS Compatibility | Strong with major platforms | Supported but more complex |
Integration Development | SuiteScript, REST | Varies by module |
Real-Time vs. Batch | Real-time preferred | More batch processes |
ETL Capabilities | Data import tools | Module-dependent |
NetSuite offers a comprehensive integration framework with well-documented APIs, extensive pre-built integrations. The single data model simplifies integration development and maintenance.
Infor uses its ION middleware to connect different modules and external systems. While powerful, this approach adds complexity to the integration landscape and often requires more specialized technical skills to develop and maintain integrations.
The integration difference becomes particularly important for businesses with complex technology ecosystems or those that frequently add new systems and capabilities. NetSuite’s approach typically results in lower integration costs and faster implementation of new connections.
Cost comparison goes beyond initial subscription fees to include implementation, customization, maintenance, and ongoing IT requirements. The platforms differ significantly in their total cost of ownership structure.
Cost Factor | NetSuite | Infor |
---|---|---|
Base License | $999/month | Custom pricing |
User License | ~$99/user/month | Varies by module |
Implementation | 1-2x annual subscription | 2-3x annual subscription |
Customization | Lower, more self-service | Higher, more consultant-dependent |
Ongoing Maintenance | Lower, fewer integrations | Higher, more complex |
Upgrade Costs | Included in subscription | Can be substantial |
IT Resource Needs | Lower, business user focus | Higher, more technical |
NetSuite operates on a subscription model with relatively transparent pricing. While the initial subscription costs may be higher than some alternatives, the total cost of ownership is often lower due to faster implementation, reduced customization needs, and lower ongoing maintenance requirements.
Infor’s pricing model varies by industry module and deployment option. Implementation costs are typically higher due to the more customized approach and integration requirements. Ongoing costs can also be higher due to the need for specialized IT resources to maintain the system.
The cost difference becomes particularly significant over a 3-5 year horizon, where implementation, customization, and maintenance costs often exceed the initial subscription investment. Companies should consider this longer-term view when making platform decisions.
ROI calculation tip: When considering NetSuite pricing vs Infor, factor in not just the direct costs but also the opportunity cost of slower changes and higher maintenance requirements. Many clients find that even with a seemingly higher subscription cost, NetSuite delivers better ROI through operational efficiency and reduced technical overhead.
When comparing NetSuite vs Infor cost over a 5-year period, the total cost of ownership often tells a different story than initial pricing suggests. While Infor’s licensing might sometimes appear lower upfront, companies frequently find that the cost of NetSuite vs Infor over time reveals NetSuite as more economical when factoring in:
Reporting and analytics capabilities are critical for turning data into actionable insights. The platforms offer different approaches to reporting and business intelligence.
Capability | NetSuite | Infor |
---|---|---|
Standard Reports | 200+ pre-built reports | Varies by module |
Custom Reporting | Saved Searches, point-and-click | Birst, more technical |
Dashboards | Drag-and-drop creation | Strong but more complex |
Financial Reporting | Real-time consolidated | Often requires consolidation |
Operational Analytics | Unified data model | May require data warehouse |
Business Intelligence | SuiteAnalytics, workbooks | Birst BI platform |
NetSuite’s reporting capabilities are built on its unified data model, which eliminates the need to reconcile or combine data from multiple sources. The system provides extensive pre-built reports and dashboards, along with flexible tools for creating custom reports without technical expertise.
Infor offers strong reporting capabilities through its Birst business intelligence platform. However, creating reports that span multiple modules often requires more technical expertise and may involve data extraction and transformation steps.
The reporting difference becomes particularly important for businesses that need cross-functional visibility or frequent custom reports. NetSuite’s approach enables business users to create and modify reports without IT assistance, while Infor often requires more technical involvement.
Security and compliance capabilities are essential for protecting sensitive data and meeting regulatory requirements. The platforms offer different approaches to access control and compliance management.
Feature | NetSuite | Infor |
---|---|---|
Certification | SOC 1, SOC 2, ISO 27001 | Varies by module |
Access Control | Role-based, field-level | Role-based, varies by module |
Audit Trail | Comprehensive | Strong in compliance areas |
Compliance Support | GDPR, HIPAA, PCI DSS | Industry-specific depth |
Data Encryption | Standard | Standard |
Authentication | Multi-factor, SSO | Varies by implementation |
NetSuite provides a comprehensive security framework with role-based access control down to the field level, detailed audit trails, and support for major compliance requirements. The unified system simplifies security management across all business functions.
Infor offers strong security capabilities, particularly in regulated industries, but the implementation may vary across modules. This can create challenges in maintaining consistent security policies and access controls across the entire system.
The security difference becomes particularly important for businesses in regulated industries or those operating globally with varying compliance requirements. NetSuite’s unified approach simplifies compliance management, while Infor may offer deeper industry-specific compliance tools in certain modules.
Support resources and the partner ecosystem significantly impact the success of an ERP implementation and ongoing operations. The platforms differ in their support structures and community resources.
Resource | NetSuite | Infor |
---|---|---|
Direct Support | 24/7 global support | Available but varies by tier |
Partner Network | 600+ global partners | Smaller partner ecosystem |
User Community | SuiteAnswers, forums | Product-specific communities |
Training Resources | NetSuite Learning Cloud | Infor Education |
Annual Conference | SuiteWorld | Inforum |
Developer Resources | Extensive documentation | Varies by product line |
NetSuite offers extensive support resources through direct support, a large partner network, and active user communities. The comprehensive documentation and training resources make it easier for businesses to build internal expertise and self-sufficiency.
Infor provides support through direct channels and partners, but the resources are often more specialized by product line. This can create challenges for businesses using multiple Infor modules or those needing cross-functional support.
The support difference becomes particularly important for businesses without large IT departments or those operating in regions with limited local technical resources. NetSuite’s larger partner ecosystem and more consistent documentation can provide more accessible support options.
For about 80% of businesses, yes. Oracle NetSuite vs Infor feature comparisons show NetSuite handles multi-entity, multi-currency, complex inventory, manufacturing, and detailed financial requirements. The main exceptions are highly specialized manufacturing processes or industry-specific functionality that may require evaluation.
Standard master data (customers, vendors, items) and transaction history migrate relatively smoothly. The biggest challenges in any Infor to NetSuite migration are usually custom fields and historical manufacturing data, but with proper planning, these can be addressed. We typically recommend migrating 1-3 years of transaction history and all open transactions.
Surprisingly, most clients find the transition easier than expected. NetSuite’s interface is intuitive, and the centralized nature of the system actually reduces training requirements. Most users are productive within days, not weeks after moving from Infor to NetSuite.
NetSuite has pre-built integrations with hundreds of systems, so many of your current connections can be replaced with standard connectors. For custom integrations, NetSuite’s web services APIs are well-documented and easier to work with than Infor’s middleware approach.
When examining NetSuite pricing vs Infor, the initial subscription might be higher for NetSuite, but the total cost of ownership is typically lower due to:
The decision factors vary by business, but several advantages consistently influence companies to select NetSuite over Infor in competitive evaluations.
Reason | NetSuite Advantage |
---|---|
Cloud Architecture | True cloud, no middleware or connectors needed |
Implementation Time | 3-6 months vs. 9-18 months for Infor |
Total Cost | Lower TCO despite sometimes higher subscription |
User Experience | Intuitive interface leads to higher adoption |
Data Model | Single database eliminates reconciliation issues |
Customization | Business users can make changes without IT |
Updates | Automatic twice-yearly updates preserve customizations |
Omnichannel | Native capabilities for multiple sales channels |
Financial Core | Advanced reporting and consolidation built-in |
IT Dependency | Reduced need for technical resources |
The unified data model is perhaps the most significant advantage for many businesses. Having all business functions operate from a single database eliminates the need to reconcile information between systems and provides real-time visibility across the organization.
Business agility is another critical factor. NetSuite’s configuration-first approach allows companies to adapt the system to changing business needs without extensive technical resources. This becomes particularly valuable in dynamic business environments or during periods of growth and change.
The automatic twice-yearly updates ensure companies always have access to the latest functionality without disruptive upgrade projects. Customizations are preserved during updates, eliminating the version lock-in that often occurs with heavily customized systems.
While NetSuite offers advantages for many businesses, specific scenarios may favor remaining with Infor or selecting it for a new implementation.
Scenario | Infor Advantage |
---|---|
Specialized Manufacturing | Deep production functionality in complex scenarios |
Industry Requirements | Vertical-specific features in aerospace, defense, healthcare |
Legacy Integrations | Existing connections that would be costly to replace |
Heavy Investment | Extensive customizations already working well |
Technical Expertise | Team with deep Infor knowledge |
Infor’s industry-specific depth is particularly valuable in complex manufacturing environments with specialized processes and compliance requirements. Industries like aerospace, defense, automotive, and regulated process manufacturing may benefit from Infor’s specialized capabilities.
Companies that have already invested heavily in Infor customizations that are working well may find the cost and disruption of migration outweigh the benefits. This is particularly true if the customizations address unique business requirements that would be difficult to replicate in another system.
Organizations with limited change drivers, stable business models, consistent processes, and adequate system performance, may not see sufficient ROI from migration. The business case for migration is strongest when current systems are limiting growth, efficiency, or visibility.
If you’re considering the best way to migrate from Infor to NetSuite, or evaluating both systems for the first time, here’s what we recommend:
The first step in any Infor to NetSuite migration is a comprehensive assessment of your current processes and requirements. At Folio3, we start with a detailed discovery process that helps identify:
At Folio3, we’ve guided companies through this decision process and helped many businesses successfully migrate from Infor to NetSuite. Our team understands both systems deeply and can provide an honest assessment of which is right for your specific situation.
We offer:
You don’t need “the most powerful ERP.” You need the right ERP for where you’re at and where you’re going.
The best system isn’t the one with the most features or the deepest specialization, it’s the one that empowers your team to work efficiently and gives you accurate, real-time insight into your business performance.
For most growing, modern businesses facing complex challenges around multi-channel sales, inventory management, and financial visibility, a comprehensive NetSuite vs Infor comparison shows NetSuite provides the best balance of power, usability, and cost-effectiveness.
Still stuck deciding between NetSuite and Infor? Let’s talk. We’ve seen both sides and helped businesses pick the path that actually works for them.
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