Folio3’s NetSuite Zendesk Connector is a turn-key solution that eliminates data entry and combines customer support with back-office operations for outstanding service delivery. The solution provides complete visibility into your NetSuite back office from Zendesk, helping you provide superior service and support to your customers while eliminating data entry from both systems
The Folio3 NetSuite Zendesk integration is a NetSuite SuiteApp that is installed and set up in your NetSuite ERP. Therefore, you don’t have to worry about any downtime caused by third-party servers going down and affecting your integration.
Yes, the NetSuite Zendesk integration is fully customizable and can be tailored according to your needs. Customization efforts are billed separately.
The Folio3 NetSuite Zendesk integration syncs over data every 15 mins, which is the minimum interval set by NetSuite. However, the connector can be configured to run at greater intervals.
Yes, this functionality can be added via customization.