NetSuite Zendesk Connector Integration

Eliminate data entry and enable seamless integration with your back-office NetSuite system

netsuite zendesk integration connector

Seamless NetSuite Zendesk Connector Integration

Folio3’s NetSuite Zendesk Connector is a turn-key solution that eliminates data entry and combines customer support with back-office operations for outstanding service delivery. The solution provides complete visibility into your NetSuite back office from Zendesk, helping you provide superior service and support to your customers while eliminating data entry from both systems

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NetSuite Zendesk Integration Highlights

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Centralized Ticket Management

Automatically sync Zendesk Tickets as NetSuite (Support) Cases and Vice Versa

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Synchronize Attachments

Two-way sync of files attached to tickets such as docs and images. 

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Consolidated Customer Info

Seamlessly sync customers from NetSuite to Zendesk and vice versa.

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Easy Deployment

Quick and easy deployment – does not require any coding

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Extensive Customizations

Customize your Zendesk integration, install functionalities and workflows that fit your business

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Real-time Dashboards

Get complete visibility of integration status and synced information

NetSuite Zendesk Integration Benefits

Combine customer support with back-office operations for a 360-degree customer insight

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Automatic synchronization of data for up to the minute data accuracy

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Fully customizable – can be tailored to your business’ requirements

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Immediate deployment – does not require any coding

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Regular automated updates

End-to-end Integration Between NetSuite and Zendesk with our Zendesk Connector

  • Two-way synchronization of Organizations/Companies between NetSuite and Zendesk. Add and update NetSuite Customers as Zendesk Organizations and vice versa.
  • Two-way synchronization of Zendesk Users as Contacts in NetSuite. Add and update NetSuite Contacts as Zendesk Users and vice versa.
  • Synchronization of Zendesk Agents as Employees in NetSuite and vice versa.
  • Synchronization of Zendesk Tickets as NetSuite Support Cases and vice versa
  • Synchronization of attachments associated with NetSuite Support Cases & Zendesk Tickets. Two-way synchronization of attachments (like documents and images) associated with Zendesk tickets and NetSuite cases, to the corresponding system.
  • Two-way synchronization of comments and messages associated with tickets/cases between Zendesk and NetSuite.
  • Monitor updates & changes directly from the Connector Dashboard
  • Maintains a complete log of all tasks performed, in NetSuite
  • Runs within NetSuite itself – via a UI implemented directly within NetSuite
  • Full Customizable. Any additional workflows or features required can be added via Customization

Frequently Asked Questions

The Folio3 NetSuite Zendesk integration is a NetSuite SuiteApp that is installed and set up in your NetSuite ERP. Therefore, you don’t have to worry about any downtime caused by third-party servers going down and affecting your integration.

Yes, the NetSuite Zendesk integration is fully customizable and can be tailored according to your needs. Customization efforts are billed separately. 

The Folio3 NetSuite Zendesk integration syncs over data every 15 mins, which is the minimum interval set by NetSuite. However, the connector can be configured to run at greater intervals.

Yes, this functionality can be added via customization.

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Netsuite Zendesk Integration Connector – Pricing

Folio3’s NetSuite Zendesk Integration Connector License Cost – $2,400/year or $1,200/6 months. A one-time setup charge of $500 is also applicable for every integration.

All additional features can be requested at our Customizations page. Looking to find out more about integrations? You can learn about it from our NetSuite Services section.