Distributed teams can encounter issues like slow service delivery, poor customer experience, miscommunication, resource localization, and elevated costs. To maintain business continuity, implementing a Field Service Management solution is essential. You can go paper-free with NetSuite Field Service Management software for resource allocation, project locations, deadlines, and costs.
Customer satisfaction is the top priority in the field service industry. Field technicians have to hop from one customer to another with different schedules and work orders. Managing resources and executing so many projects on time needs a unified system so the job status can be tracked easily, and every job gets done on time.
Easily track workforce activity, service requests, and job progress in real-time.
Reduce delays and stockouts with accurate insights into spare parts and equipment availability.
Generate accurate invoices with automated billing workflows and improve cash flow.
Real-time access to customer history, inventory levels, and manuals to fix issues quickly.
Dispatch the right technician to the right job based on skills, workload, and location.
Deliver timely services and resolve customer problems quickly to improve customer satisfaction and loyalty.
Folio3 served as Next Technik’s technical overflow support, aiding their internal team in implementing Next Technik on the NetSuite ERP platform.
With Oracle’s acquisition of Next Technik, Folio3 is well-equipped with the right expertise to continue offering services in this vertical.
FSM Technical Consultant
FSM Functional Consultant
Certified Resources
Create service orders from NetSuite cases, sales orders, projects, or against customer assets.
Give field workers access to all the information they need through the mobile app
One-stop shop to manage fixed assets, customer assets, and sub-assets with full visibility.
Easily and accurately track truck stock, equipment, and van inventory.
Generate automated invoices based on work done and inventory used in real-time.
Track profitability and improvements of every job and service against KPIs.
