Folio3 SmartCare is a NetSuite ACS alternative that costs 40-60% less*. Get direct access to NetSuite professionals with a fixed-cost model and flexible team-based engagement.
From go-live to ongoing optimization, Folio3 covers the full lifecycle of your NetSuite environment as your NetSuite support partner.
NetSuite implementation support →
NetSuite module implementation →
NetSuite go-live support
NetSuite post-go-live support
NetSuite technical support
NetSuite customization support →
NetSuite application development and testing →
NetSuite architecture support
NetSuite integration support →
NetSuite functional support →
NetSuite consulting →
NetSuite dashboard customization
NetSuite training
Don’t see what you want? Don’t worry. See the comprehensive list of services that we offer as part of our NetSuite Support Partner program.
NetSuite Advanced Customer Support (ACS) is widely sought after by many organizations. But it’s not the right fit for everyone.
NetSuite ACS services come with a huge price tag. Their ACS Optimize tier costs around $56,000 a year, which not all businesses can afford.
Folio3 NetSuite support services cost 40-60% less than NetSuite ACS. Our fixed-cost engagement model helps keep the price low without cutting corners for our customers, who only have good things to say about us.
NetSuite ACS demands a year-long commitment and asks you to pay the full annual price upfront.
We don’t demand a year-long commitment from you. What we do for you to save your costs is offer fixed-cost quarterly retainers. Most NetSuite activities take at least 2-3 months to complete, which is why the quarterly retainer is the most suitable choice for businesses.
When you choose a higher NetSuite ACS tier, you get dedicated, personalized, and proactive support from experts who know the ins and outs of NetSuite. But your requests have to wait in a long queue.
With Folio3, your requests don’t get queued. Since every tier of Folio3 NetSuite support offers a dedicated NetSuite team, you get direct access to them. Our NetSuite specialists are just a call or message away.
Choosing a NetSuite ACS tier means you get the NetSuite support on rigid terms without any flexibility. To get more, you need to upgrade to a higher tier.
Folio3 offers flexible NetSuite support terms. You can get our quarterly support plan, discuss service hours for a specialized project without the quarterly commitment, or get an upscaled NetSuite team for your fluctuating NetSuite project requirements.
NetSuite ACS has a team of support professionals who provide general guidance. While this works in some cases, it doesn’t work when your business needs are unique.
Folio3 has a team of NetSuite specialists who have delivered 1,000+ NetSuite projects and have spent 1M+ consulting hours to provide industry-specific guidance and support at both the business and technical levels.
I appreciate Folio3's efforts in completing the latest round of changes and development work. Your efforts are appreciated and we value Folio3 teams' commitment to delivering projects on or before deadlines with a high level of accuracy. Folio3 has consummate professionals who go above and beyond for their clients, and it's a joy to work with them. HALLS Organization looks forward to working with you in the future.
The Folio3 team has made the transition to Folio3 NetSuite support a smooth process. They provided great feedback, good tech support, and effective communication. Working with them is so easy and all responses are prompt & professional. The team is quite friendly, knowledgeable, patient, & helpful with a solution to what we were looking for on our NetSuite tickets.
We really appreciate the proactivity of the Folio3 team working with us during these past couple of months. The team communicated with us so well & got everyone involved throughout the implementation process. Every time we faced any technical issue with the systems Folio3 team was very good at putting plans into action. We really appreciate the dedication and commitment of the Folio3 team and look forward to continuing to work with them.
Folio3 helped us to integrate Stripe into Netsuite. We felt the team was professional, courteous, and incredibly responsive throughout the project. We were on a very tight time crunch with this project, and the Folio3 team did everything it could to accommodate that. The team patiently answered all our questions and was highly dedicated to customer satisfaction. We are pleased that we chose to work with Folio3 for this project.
We are utterly delighted with Folio3 team who performed a great job getting us live in a relatively compressed time frame. They were a pleasure to work with. From the training to the data import to the actual go live, they were always there making sure everything went smoothly. We were on Sage for more than 20 years, so we knew moving to a completely new system would be challenging. Due to the immense efforts of Folio3 team, it was alot smoother than we had hoped.
“Clients consistently mention the high quality of Folio3’s work combined with competitive pricing. Many clients selected Folio3 due to their affordability compared to other developers, and they were impressed by the value received.” Clutch
No. Our fixed-cost quarterly retainer includes everything outlined in your statement of work. If scope changes, we agree on adjustments in writing first. You don’t get surprise invoices from us as your NetSuite support partner.
We offer project-based engagements for specific initiatives. In that case, no quarterly retainer is required. Minimum project size varies, and you can ask us about that.
Yes, because your requests don’t enter a queue. Also, you get a dedicated NetSuite support team that is available just a call or message away.
Yes. Your commitment is quarterly. Give a 30-day notice before the quarter ends, and you walk away with no penalty. There are no early termination fees.
You can pause support for a month since Folio3 offers a flexible engagement model for NetSuite support.
By submitting the form you agree to terms & condition and privacy policy of Folio3
