Your team stops managing NetSuite and starts using it. We own the operational burden, so your team never has to manage a ticket queue, a patch cycle, or a training backlog again. Here’s what we actually own:
Hour response time
Reduction in NetSuite support costs*
NetSuite professionals available
NetSuite-certified experts
Professional NetSuite consultants
Round-the-clock NetSuite support
We go beyond just keeping your NetSuite system running. We make sure it’s working for you perfectly, aligned with your goals, and
supports your business growth every step of the way. Every item below is covered in your fixed quarterly retainer.
Your ERP connects to CRM, ecommerce, payroll, and logistics systems without manual data entry. We handle error handling and ongoing support for NetSuite integrations.
With more than 1 million consulting hours, Folio3 gives you the best-of-the-best advice that works for your business rather than a generic blueprint.
As your business evolves, NetSuite adapts. We build custom workflows, scripts, and dashboards to align with your processes.
Don’t see what you want? Don’t worry. See our comprehensive list of NetSuite support services that we offer as part of our NetSuite Managed Services program.
“Clients consistently mention the high quality of Folio3’s work combined with competitive pricing. Many clients selected Folio3 due to their affordability compared to other developers, and they were impressed by the value received.” Clutch
The project was delivered on time & as expected, despite challenges with the payroll module's inflexibility. Communication was stellar, with Folio3 taking time to understand our needs & provide valuable technical feedback. The workmanship was impressive with well-maintained timelines & healthy project management.
The Folio3 team has made the transition to Folio3 NetSuite support a smooth process. They provided great feedback, good tech support, and effective communication. Working with them is so easy and all responses are prompt & professional. The team is quite friendly, knowledgeable, patient, & helpful with a solution to what we were looking for on our NetSuite tickets.
We really appreciate the proactivity of the Folio3 team working with us during these past couple of months. The team communicated with us so well & got everyone involved throughout the implementation process. Every time we faced any technical issue with the systems Folio3 team was very good at putting plans into action. We really appreciate the dedication and commitment of the Folio3 team and look forward to continuing to work with them.
Folio3 helped us to integrate Stripe into Netsuite. We felt the team was professional, courteous, and incredibly responsive throughout the project. We were on a very tight time crunch with this project, and the Folio3 team did everything it could to accommodate that. The team patiently answered all our questions and was highly dedicated to customer satisfaction. We are pleased that we chose to work with Folio3 for this project.
We are utterly delighted with Folio3 team who performed a great job getting us live in a relatively compressed time frame. They were a pleasure to work with. From the training to the data import to the actual go live, they were always there making sure everything went smoothly. We were on Sage for more than 20 years, so we knew moving to a completely new system would be challenging. Due to the immense efforts of Folio3 team, it was alot smoother than we had hoped.
The following NetSuite managed services are included in the fixed quarterly retainer:
Yes. Quarterly contracts can be billed on a monthly basis. Feel free to contact us to set specific terms for your NetSuite managed services.
No, we don’t charge a setup fee. But if your NetSuite instance requires an initial cleanup before we take over, that’s scoped separately and quoted upfront.
No. Quarterly retainers renew quarterly. We don’t prefer locking you in a long-term contract.
Yes. You will get a dedicated account manager, a lead architect, and a pool of certified NetSuite specialists from our 300+ NetSuite resources. The same people will be looking after your NetSuite instance.
A senior NetSuite admin costs $100k-$150k per year plus benefits. You get one person for this much cost. For a lower cost, you get a team from a pool of 300+ NetSuite professionals with no PTO coverage gaps, no absenteeism, no recruitment delays, and no management overhead at all.
For P1 (critical) issues, like system down, data loss, and payroll failure, you’ll have a live NetSuite expert assigned within 2 business hours. P2 issues, like major features broken, are 4 hours. P3 issues, like minor bugs and questions, are 1 business day. But, all these terms can be customized to your requirements and the support plan you choose.
All core ERP modules, including Financials First, Inventory, CRM, Procurement, and other common add-ons, like SuiteCommerce, SuiteBilling, etc. For niche modules, you can ask during your scoping call with us, and we’ll answer it.
Yes. We provide role-based training and ongoing coaching as part of our NetSuite managed services to ensure increased NetSuite ERP adoption.
Yes. Folio3 offers follow-the-sun NetSuite managed support services. We have offices in the US, Canada, the UK, Europe, and Australia. Our team is available at any time for your assistance.
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