Folio3 provides NetSuite support services at prices that don’t overrun your yearly budget. Get NetSuite support at predictable rates without any hidden costs.
Choose the right level of support for your business needs
Basic Coverage for smaller businesses
SmartCare Silver is a quarterly NetSuite support plan that includes 45 hours of admin and functional support per quarter. Starts at $1,200 per month.
Ideal for routine support needs
Ideal for growing businesses with moderate complexity
SmartCare Gold includes NetSuite scripting and development support, alongside 90 hours of admin and functional support per quarter.
Best suited for customizations and enhancements
For enterprise needs and mission-critical systems
SmartCare Platinum is a high-volume quarterly NetSuite support plan that includes NetSuite scripting and development support alongside 180 hours of admin and functional support per quarter.
Designed for critical operations
SmartCare Enterprise is a custom-tailored support plan designed for complex projects and full-stack NetSuite needs.
Ideal for advanced integrations and enterprise-scale initiatives, it includes flexible team-based hours, SLA-based response times, full-stack support, custom coverage hours, and complex integration support. Pricing is available upon request.
For complex projects and full-stack support needs
Perfect for advanced integrations and complex enterprise projects.
Contact Folio3 NetSuite experts for a free NetSuite support needs assessment and custom pricing.
Folio3’s NetSuite Support services start at $1,200 per month for the SmartCare Silver plan. This includes 45 hours of admin and functional support per quarter, with no hidden fees or unexpected overage costs.
No. All Folio3 SmartCare plans are designed with predictable monthly or quarterly rates and no hidden fees. The exact hours and scope are clearly defined (except for Enterprise, which is custom-quoted).
If you’re unsure, Folio3 offers a free NetSuite support needs assessment. Our experts will evaluate your current usage, project roadmap, and support gaps, then recommend the most cost-effective plan (or custom pricing for Enterprise).
For Folio3 SmartCare Silver, Gold, and Platinum plans, additional hours can be purchased at a pre-agreed hourly rate. SmartCare Enterprise includes flexible team-based hours, so overages are handled within the custom agreement.
You can upgrade your plan as you grow by moving from Silver to Gold, Platinum, or Enterprise as your complexity, customization needs, or revenue scale increase. Contact Folio3 to adjust your plan.
Folio3 offers a range of NetSuite support services through its SmartCare plans, including admin and functional support, scripting and development support, and full-stack support for complex integrations and enterprise-scale initiatives, depending on the plan you choose.
Both. We offer dedicated NetSuite go-live support (including sandbox validation, UAT coordination, data migration, and immediate post-launch assistance) and post-go-live support (ongoing customization, script management, integration maintenance, and continuous training).
You get a dedicated team of NetSuite-certified architects, functional consultants, and developers who know your specific instance. No rotating agents or generic help desks.
Yes. That’s most of our business. We routinely fix broken scripts, bad data migrations, poorly designed workflows, stuck approvals, and undocumented customizations left by prior partners.
Absolutely. We work with companies in North America, Europe, Australia, Canada, and the UK. Our follow-the-sun support model ensures global operations get help anytime, not just within a single timezone.
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