Customer Success Story
Folio3 implemented NetSuite SuiteSuccess AFA Standard, along with NetSuite WMS.
Company
A $10m outdoor apparel manufacturer
Partner
Folio3
NetSuite Services
NetSuite WMS
Application replaced
Reduced the dock-to-stock time by 85%, from 24 hours to just 3 hours
Shortened the pick-to-ship time, from 48 hours to just under 4 hours
Reduced manual data entry by 90% via automated B2B order ingestion
Earned from Canadian expansion via NetSuite OneWorld architecture
Ensured a disciplined financial close by the 15th of every month
No administrative headcount added for fulfillment and financial operations
The manufacturer of premium outdoor apparel had grown rapidly via wholesale and B2B channels. But that growth exposed structural bottlenecks that threatened both customer relationships and financial visibility. Each delay compounded the next and created a cycle of reactive management rather than proactive planning.
Incoming inventory remained for over 24 hours before it was available to sell. This delay tied up capital in stock that couldn’t be liquidated, and the company missed daily sales windows.
Order picking and shipping averaged 48 hours from order receipt to carrier handoff. In a market where competitors offered quick deliveries, the company’s 2-day window eroded customer trust.
Two full-time employees (FTEs) spent an entire quarter manually typing in B2B orders. This was slow, error-prone, and pulled staff away from higher-value and revenue-generating business activities.
Operations were tracked across disconnected Google Sheets and legacy tools. This led to manual reconciliation, wrong estimation of landed costs, and an inconsistent, delayed month-end close.
Folio3 implemented NetSuite SuiteSuccess AFA Standard to enhance the operational efficiency of the company. The Folio3 team also implemented the NetSuite Warehouse Management System (WMS) module to optimize picking, packing, and shipping operations. The solution resulted in reduced dock-to-stock time, fast order deliveries, and accelerated month-end financial close.
Folio3 implemented NetSuite for the apparel manufacturing company. It replaced disconnected spreadsheets and legacy tracking with one unified platform. Data migration from legacy systems was executed with rigorous validation checkpoints.
A dedicated NetSuite WMS module was implemented and configured to restructure warehouse workflows end-to-end. This directly drove the reduction in both dock-to-stock and pick-to-ship times.
Moving from estimated spreadsheet costing to true landed cost tracking led to accurate margin visibility and enabled data-backed pricing decisions and inventory valuation. The system now captures freight, duties, insurance, and handling fees per shipment.
B2B order ingestion was automated and integrated directly into NetSuite. This connected sales channels to a single operational core and removed the need for manual order entry. This integration reduced order processing errors to near zero.
NetSuite OneWorld architecture was configured to support multi-currency and multi-entity operations. It enabled the company’s expansion into Canada without added administrative headcount.
The apparel company replaced manual operational and financial processes with a unified platform. The firm gained margin visibility, faster decision-making, and the operational agility to scale across borders.
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