Customer Success Story
Folio3 implemented NetSuite SuiteSuccess AFA Standard along with NetSuite WMS to unify financials and streamline warehouse operations.
Company
A $20m outdoor apparel manufacturer
Partner
Folio3
NetSuite Services
All NetSuite Solutions and Modules
Application replaced
Dock-to-stock time dropped from over 24 hours to about 3.
Orders ship in under 4 hours instead of 2 days.
Automated order ingestion handles 90% of B2B data entry.
Automated international pricing absorbed a new market with no extra admin staff.
Automated workflows cut the close from 30 days to 15.
The manufacturer of premium outdoor apparel had grown rapidly via wholesale and B2B channels. But that growth exposed structural bottlenecks that threatened both customer relationships and financial visibility. Each delay compounded the next and created a cycle of reactive management rather than proactive planning.
Incoming inventory remained for over 24 hours before it was available to sell. This delay tied up capital in stock that couldn’t be liquidated, and the company missed daily sales windows.
Order picking and shipping averaged 48 hours from order receipt to carrier handoff. In a market where competitors offered quick deliveries, the company’s 2-day window eroded customer trust.
Two full-time employees (FTEs) spent an entire quarter manually typing in B2B orders. This was slow, error-prone, and pulled staff away from higher-value and revenue-generating business activities.
Operations were tracked across disconnected Google Sheets and legacy tools. This led to manual reconciliation, wrong estimation of landed costs, and an inconsistent, delayed month-end close.
Folio3 implemented NetSuite for the apparel manufacturing company. It replaced disconnected spreadsheets and legacy tracking with one unified platform. Data migration from legacy systems was executed with rigorous validation checkpoints.
A dedicated NetSuite WMS module was implemented and configured to restructure warehouse workflows end-to-end. This directly drove the reduction in both dock-to-stock and pick-to-ship times.
Moving from estimated spreadsheet costing to true landed cost tracking led to accurate margin visibility and enabled data-backed pricing decisions and inventory valuation. The system now captures freight, duties, insurance, and handling fees per shipment.
B2B order ingestion was automated and integrated directly into NetSuite. This connected sales channels to a single operational core and removed the need for manual order entry. This integration reduced order processing errors to near zero.
NetSuite OneWorld architecture was configured to support multi-currency and multi-entity operations. It enabled the company’s expansion into Canada without added administrative headcount.
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