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Customer Success Story
Folio3 migrated 911 Supply to a new NetSuite SuiteSuccess Manufacturing Standard account, along with custom workflows for vendor discrepancy tracking and bill verification before payment.
Company
911 Supply
Partner
Folio3
NetSuite Services
All NetSuite Solutions and Modules
Procurement Advanced Inventory Management Demand Planning CRM Order Management
Application replaced
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911 Supply is a public safety gear and apparel retailer established in 2007, with two locations in the Pacific Northwest. The company serves law enforcement, corrections, fire and EMS, private security, and military customers with uniforms, custom tailoring, body armor, footwear, tactical gear, outerwear, alterations, heat press, and embroidery.
After migrating with Folio3, 911 Supply moved 150,000 item records, preserved five years of history, and gained two new procure-to-pay controls, all without a single hour of downtime.
911 Supply's full item catalog moved to a new structure built for future growth.
Five years of sales, purchase, and financial history moved into the new account.
The sales floor, warehouse, and finance team kept working without a pause during the entire cutover.
Vendor errors on item receipts and mismatches on vendor payments now get caught by the system.
911 Supply was already running NetSuite with SuiteTax, but SuiteTax stopped working with SCIS, putting tax compliance at risk. Moving to a new account meant solving that, along with gaps in item tracking, vendor errors, and bill payment controls.
Moving to a new NetSuite account meant carrying over years of financial, sales, and inventory data without losing accuracy along the way.
911 Supply tracked items using two matrix options: length, color, and size. This limited how the item management team could track and categorize the catalog.
Errors from vendors had no consistent process behind them. Resolving a discrepancy meant tracking it down manually every time.
Bills went out for payment with no way to confirm the billed items had arrived. A vendor could be paid for goods 911 Supply never received. A control now confirms receipt before payment goes out.
Folio3 rebuilt 911 Supply’s NetSuite SuiteSuccess Manufacturing Standard setup from the ground up, with a full account migration, a new tax engine, a restructured item catalog and preserved historical data.
Record to Report, Procure to Pay, Order to Cash, and Case Management moved to the new NetSuite account without interrupting daily operations. A script built by 911 Supply's previous vendor was also reviewed and optimized as part of the move.
SuiteTax was replaced with the legacy tax engine.
Items were rebuilt on an expanded matrix structure. New inventory items carry vendor-specific custom fields, and a new matrix option, Length, was added alongside color and size where it applies.
Non-posting transactions, such as sales orders and purchase orders, moved into native NetSuite records. Posting transactions were loaded into custom records instead. A NetSuite Analytics report pulls from both, so historical and current data show in one view.
A custom record system tracks and resolves vendor errors, replacing a process that used to be handled by hand.
A custom workflow checks bills against expected data before payment goes out.
The end-to-end gift card process was reviewed and standardized in NetSuite.
Talk to our NetSuite consultants about moving to a new account, replacing a legacy tax engine, or preserving years of historical data. We’ll review your setup and scope a migration built around your business.
Following Folio3’s NetSuite SuiteSuccess Manufacturing Standard migration, 911 Supply moved off an aging, SuiteTax-based account and onto one built for compliance and scale. Items are organized for growth, years of history are one click away, and vendor payments get checked before they go out.
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