Key Takeaways We speak with a lot of businesses at a specific inflection point. They have had someone managing NetSuite internally for one to three years. The person is capable. The system works, mostly. But “mostly” has started costing them. A script broke two weeks ago and is still not fixed. The last NetSuite release […]

Key Takeaways A business we worked with had been on NetSuite for 14 months. Their original implementation partner had handed them off six months after go-live, as agreed in the contract. They had Oracle’s standard support in place. On paper, they were covered. In practice, they had a saved search that had been pulling the […]

Key Takeaways A finance director we worked with had been on NetSuite ACS Optimize for 14 months. The contract cost her company just under $60,000 a year. When we asked what they were getting out of it, she paused before answering. “Mostly status updates,” she said. “The calls happen. Someone reads back what is in […]