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Customer Success Story

Massif
Massif to netsuite

Massif sought to eliminate the inefficiencies of manual order and inventory management between their WooCommerce store and NetSuite ERP. With Folio3’s WooCommerce Connector, they automated key business operations and improved processing speed.

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Massif

Company

Massif

Company Size

11-50

Industry

AFA

Region

US

NetSuite Services

SuiteSuccess AFA Premium WooCommerce Connector NetSuite Customization

All NetSuite Solutions and Modules

-

Application replaced

-

About Massif

  • Massif is a company that produces high-quality, flame-resistant clothing for those working in tough conditions, such as search and rescue teams, firefighters, and military personnel. 
  • Founded in 1999 by Randy Benham, they focus on creating comfortable and effective protective gear using advanced fabrics developed in partnership with a Los Angeles textile mill.

Massif & NetSuite

  • Before integrating with NetSuite, Massif relied heavily on manual processes to manage online sales, inventory, and customer data across systems. 
  • By partnering with Folio3, Massif implemented the WooCommerce Connector to automate data synchronization and streamline their operations end-to-end.

Summary

Massif, a leader in high-quality flame-resistant apparel, partnered with Folio3 to integrate its operations with NetSuite. Before the integration, Massif faced challenges with delays and inefficiencies caused by manual data syncing. By implementing Folio3’s NetSuite Connector, they automated these processes and synchronyzed orders, inventory, pricing, and customer records. The integration was executed in two phases: initial sandbox testing followed by live deployment, which included comprehensive quality assurance and user acceptance testing (UAT).

The Challenge

Massif encountered several challenges due to manual processes and insufficient automation between its operations and NetSuite. 

  • Manual import of orders into NetSuite caused delays in order processing and fulfillment status updates.
  • Absence of automatic synchronization led to inaccurate tracking of inventory levels, pricing, and product details such as descriptions and images.
  • Inefficient customer data management resulted in outdated records due to lack of automatic updates for sales orders.
  • Shipping details and fulfillment statuses had to be manually updated from NetSuite, creating further operational delays.
  • Managing cash sales and refunds manually increased the risk of errors in financial records.
  • Overall, the lack of automation hindered Massif’s operational efficiency and accuracy across systems.

Solution

The solution to Massif’s challenges was integrating their WooCommerce platform with NetSuite through the Folio3 NetSuite WooCommerce Connector. This integration allowed data to flow smoothly between WooCommerce and NetSuite and significantly minimized errors. Key solutions that addressed these challenges included:

  • Import Customers from WooCommerce to NetSuite.
  • Import Sales Orders from WooCommerce to NetSuite.
  • Export Item Data from NetSuite to WooCommerce.
  • Export Sales Price from NetSuite to WooCommerce.
  • Export Order Status and Shipping Info from NetSuite to WooCommerce.
  • Import Selected Sales Orders from WooCommerce to NetSuite.
  • Sync Sales Orders on Demand from WooCommerce to NetSuite.
  • Sync Items on Demand from NetSuite to WooCommerce.
  • Sync Refunds on Demand from NetSuite to WooCommerce.

Customizations Implemented

In addition to the above-mentioned standard functionality, Massif wanted the following features to be supported in the integration, which required customization.

  • Mapping of custom fields between NetSuite and WooCommerce (the same custom NetSuite fields that Massif currently has mapped as part of their NetSuite Magento integration).
Massif result

Result

The integration of the Folio3 NetSuite WooCommerce Connector generated the following results:
  • Reduced delays in order processing, improved inventory management accuracy, and provided timely updates of customer data. 
  • Massif expanded its product offerings and was able to deliver exceptional service to customers in demanding environments.
  • Reinforced its position as a leader in flame-resistant apparel.

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