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Customer Success Story

Folio3 implemented NetSuite SuiteSuccess ERP with custom extensions to support project-based manufacturing, detailed estimation, work order tracking, progress-based billing, and financial management for SignWorks.

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Company

SignWorks

Company Size

501-1000

Industry

Manufacturing

Region

UAE

NetSuite Services

SuiteSuccess Standard NetSuite Customization

All NetSuite Solutions and Modules

-

Application replaced

-

About SignWorks

  • New York and Dubai-based custom fabrication company specializing in signage, retail fixtures, and visual merchandising.
  • Operates approximately 16 shop floors across carpentry, painting, metal, acrylic, electrical, and graphics departments.
  • Manages end-to-end projects from inquiry through installation, including in-house logistics and fleet operations.

SignWorks & NetSuite ERP

With NetSuite SuiteSuccess ERP implementation, SignWorks:

  • Replaced basic business software with a single ERP for operations and finance.
  • Managed project-based manufacturing with detailed BOMs and work order routing.
  • Handled progress-based billing and deferred revenue recognition within the system.
  • Connected CRM, estimation, procurement, production, and finance workflows.

Summary

SignWorks operated complex custom fabrication projects using basic business software that could not support detailed estimation, multi-stage production tracking, or advanced financial requirements.

Folio3 implemented NetSuite SuiteSuccess with multiple custom extensions to support BOM-driven estimation, project manufacturing, work order tracking, variation orders, billing rules, and revenue recognition aligned with project progress.

This implementation brought sales, procurement, production, and finance into a single ERP system designed around SignWorks’ custom fabrication operating model.

The Challenges

  • SignWorks operated without a formal ERP system, relying on basic software that could not support custom fabrication complexity.
  • Project estimation required breaking work into detailed BOMs covering materials, labor, outsourcing, and shop floor activities, which could not be handled in existing tools.
  • Quotes often required 100–200 line items derived from estimation data, making manual quoting inefficient and error-prone.
  • Production tracking required visibility across multiple work order stages and 16 shop floors, which was not available.
  • Material planning had to support both stocked raw materials and job-specific purchasing with reorder points.
  • Projects frequently changed scope, requiring variation orders and controlled cost adjustments.
  • Billing required multiple rules including milestones, advance payments, percentage completion, and fixed bids, which existing systems could not support.
  • Revenue needed to be recognized based on project progress rather than invoice issuance, which was not possible previously.

Solution

SignWorks partnered with Folio3 to implement NetSuite SuiteSuccess to support project-based custom fabrication operations.

The implementation focused on replacing basic business software with a single ERP system capable of handling estimation, production, billing, and financial management for complex custom projects.

Our implementation centered on:

  • Implementing NetSuite ERP to manage sales, procurement, production, and finance within a single system.
  • Building a custom estimation solution to create detailed BOMs covering materials, labor, outsourcing, and overhead.
  • Generating quotes directly from estimation records with support for large line-item volumes.
  • Configuring project manufacturing with assembly items and work orders routed across multiple shop floors.
  • Supporting material planning through reorder points, material requests, and job-based purchasing.
  • Implementing variation order handling to manage scope changes during project execution.
  • Configuring progress-based billing rules including advances, milestones, and percentage completion.
  • Enabling revenue recognition based on project progress rather than invoice timing.

Results

  • SignWorks now operates on NetSuite ERP, replacing basic business software for project and financial management.
  • Project estimation is handled through structured BOMs covering materials, labor, outsourcing, and overhead.
  • Quotes are now generated directly from estimation records, supporting large line-item volumes for custom projects.
  • Production is now tracked through defined work orders routed across multiple shop floors.
  • Material planning and procurement are managed through inventory and job-based purchasing workflows.
  • Project scope changes are handled through controlled variation orders within the system.
  • Billing is now processed based on defined project rules, including advances, milestones, and percentage completion.
  • Revenue is recognized based on project progress rather than invoice issuance.

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