Case Study: NetSuite SuiteSuccess AFA Premium ERP Implementation for Bank & Vogue

Customer Success Story

Folio3 implemented NetSuite SuiteSuccess AFA Premium for Bank & Vogue to manage multi-entity manufacturing, retail, and wholesale operations across 6 countries.

Company

Bank & Vogue

Company Size

51-200

Industry

AFA

Region

Canada

NetSuite Services

NetSuite SuiteSuccess AFA Premium

All NetSuite Solutions and Modules

NetSuite WMS NetSuite OneWorld Folio3 Shopify Connector Integration NetSuite Customizations

Application replaced

About Bank & Vogue

North America’s leading trader of secondhand goods with 25+ years of experience.
Specializes in high-quality secondhand textiles, footwear, toys, books, and household goods.
Wholesale distribution sourced from major cities across North America, Europe, Asia, and Oceania.
Operations across multiple international subsidiaries spanning six countries.

Bank & Vogue & NetSuite

With NetSuite implementation, Bank & Vogue:

Unified eight subsidiaries across six countries into one wholesale trading platform.
Enabled real-time financial consolidation with phantom parent subsidiary and multi-currency operations.
Connected retail, wholesale, and real estate operations into one ERP system.
Built a foundation for landed cost tracking and international taxation across global operations.

Summary

Bank & Vogue achieved operational transformation across multi-entity wholesale operations through NetSuite SuiteSuccess AFA Premium implementation.

Aimed to replace disparate systems with unified ERP while managing eight subsidiaries spanning Canada, USA, UK, Sweden, Denmark, India, and Pakistan with integrated CRM and support management.

With this implementation, they gained centralized multi-entity ERP with phantom parent consolidation, CAD base currency with multi-currency support, landed cost tracking, and custom Line of Business financial segmentation.

Bank & Vogue also wanted to implement international taxation for six countries, shipping label integration, and case management for customer support.

The Challenges

Bank & Vogue faced multiple operational challenges before NetSuite:

Unable to consolidate financials across eight subsidiaries in six different countries.
Could not track landed costs on incoming shipments as part of item cost.
Lacked real-time visibility into inventory operations across multiple locations.
Had no way to manage international taxation across six different countries.
Could not process multi-currency transactions with proper exchange rate management.
Struggled to create budgets and perform financial reporting across subsidiaries.
Had no system to manage support cases and issues for customer service.
Missing integration between CRM leads and customer management across entities.
Unable to manage shipping operations with carrier label integration.

Solution

Bank & Vogue partnered with Folio3 to implement NetSuite SuiteSuccess AFA Premium, along with NetSuite OneWorld and NetSuite WMS modules.

Our implementation purpose was to address the specific challenges faced by multi-entity apparel companies with global operations and complex consolidation requirements. Our solution focused on:

Phantom Parent Subsidiary with eight subsidiaries.
Core Financials with GL, AR, AP, procurement, inventory, CRM, and support management.
Custom Line of Business financial segment for reporting across business units.
Multi-currency configuration with CAD base currency and foreign exchange management.
International taxation for Canada, US, India, Pakistan, UK, Sweden, and Denmark.
Landed Cost feature for tracking charges on incoming shipments as part of item cost.
Support Management with case preferences, case management, and issue management workflows.
Shipping Label Integration with FedEx, UPS, and USPS for fulfillment operations.

Results

With NetSuite SuiteSuccess AFA Premium Implementation, Folio3 helped Bank & Vogue achieve the following:

Phantom parent subsidiary now consolidates financials across eight subsidiaries in six countries.
Multi-currency operations now process transactions in CAD with proper exchange rate management.
Landed costs now capture on incoming shipments and flow to item costs automatically.
Line of Business segment now enables financial reporting across business units.
International taxation now handles six countries with proper tax calculation and compliance.
Support cases now track from creation through closure with case and issue management.
Shipping operations now integrate with FedEx, UPS, and USPS for label generation.
Inventory management now tracks across retail and wholesale locations in multiple countries.
CRM now manages leads, prospects, and customers across all subsidiaries.