Graphic Marking Systems Case Study

Customer Success Story

Graphic Marking Systems partnered with Folio3 to overcome inefficiencies in managing their Magento 2 store and NetSuite ERP. Using the Folio3 Magento 2 Connector, GMS automates orders, inventory, and pricing updates of its store.

Company

Company Size

11-50 employees

Location

Lake Forest, IL

Services Deployed

Folio3 NS Magento 2 Connector

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About Graphic Marking Systems

Graphic Marking Systems (GMS) provides custom, on-demand labeling solutions, including equipment, software, and training.
They help companies set up labeling systems for in-house use or for offering label printing services.
With over 20 years in the business and a strong support team, GMS is dedicated to helping clients keep their systems running smoothly, offering ongoing support, training, and maintenance.

Graphic Marking Systems & NetSuite

Folio3’s Magento 2 Connector bridged the gap and synchronized customer, order, and inventory data between NetSuite and Magento 2.
This automation helped GMS maintain accurate, up-to-date records while cutting down on manual work.

Summary

Folio3 integrated Door County Coffee's Walmart account with NetSuite using the Folio3

Folio3 integrated Graphic Marking Systems’ (GMS) Magento 2 web store with their Oracle NetSuite ERP using the Folio3 Magento 2 Connector. The key features included automatic importing of orders from Magento to NetSuite, inventory updates from NetSuite to Magento, order status updates, and shipping details synchronization.

The Challenge

Before integrating with NetSuite, Graphic Marking Systems (GMS) faced several operational challenges with its Magento 2 web store.

Faced difficulties keeping customer orders, inventory, and product details synchronized manually between Magento and NetSuite.
Manual processes were time-consuming and prone to human error.
Lack of automated updates caused delays in order processing and inconsistencies in inventory data.
Tracking fulfilled orders and shipping statuses accurately was challenging.
Managing promotional codes, refunds, and frequent pricing updates required heavy manual intervention.

Solution

To address the operational challenges faced by GMS, Folio3 implemented the NetSuite Magento 2 Connector to:

Import Customers from Magento 2 to NetSuite
Import Sales Orders from Magento 2 to NetSuite
Export Item Data from NetSuite to Magento 2
Export Sales Price from NetSuite to Magento 2
Export Order Status and Shipping Info from NetSuite to Magento 2
Sync Cash Sales from NetSuite to Magento 2
Export Refunds from NetSuite to Magento 2
Import Selected Sales Orders on Demand from Magento 2 to NetSuite
Sync Sales Orders on Demand from Magento 2 to NetSuite
Sync Items on Demand from NetSuite to Magento 2
Sync Refunds on Demand from NetSuite to Magento 2

Result

The integration of GMS’s Magento 2 web store with NetSuite through Folio3’s connector brought significant improvements to their operations.

Automated synchronization between Magento and NetSuite eliminated manual data entry and reduced errors.
Customer orders, inventory levels, pricing, and shipping details were automatically updated for near real-time accuracy.
Streamlined order processing and made tracking orders and shipments easier.
Enabled efficient handling of promotional codes and refunds.
Saved time, improved productivity, and allowed GMS to focus on business growth instead of repetitive administrative tasks.