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Customer Success Story

Folio3 implemented NetSuite ERP along with Propertese for KMA Global, delivering automated property purchase workflows, payment plan management, leasing contract automation, hotel operations, renovation project tracking, and facility management for their diversified real estate portfolio.

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Company

KMA Global

Company Size

50-100

Industry

Real Estate

Region

UAE

NetSuite Services

NetSuite ERP Conventional

All NetSuite Solutions and Modules

Propertese NetSuite OneWorld

Application replaced

-

About KMA Global

  • Real estate investment and development company in DMCC, Dubai.
  • Diversified portfolio spanning acquisition, development, leasing, and hotel operations.
  • Multiple business units under the Vintage Group umbrella.
  • Manages secondary sales, renovations, short-term rentals, and facility management.

KMA Global & NetSuite

With NetSuite implementation, KMA Global:

  • Unified chart of accounts and operations across multiple real estate business lines.
  • Automated property purchase lifecycle with payment plans and contract management.
  • Standardized CRM, sales, leasing, hotel operations, and facility management workflows.
  • Recognized revenue in real-time across all property-related transactions.

Summary

KMA Global operated multiple real estate business units through disconnected systems and manual processes, creating data inconsistencies and operational bottlenecks across property purchases, sales, leasing, hotel operations, and facility management.

Folio3 implemented Oracle NetSuite integrated with Propertese to create a unified platform automating end-to-end operations from lead capture through property acquisition, renovation management, leasing contracts, hotel bookings, and facility maintenance, while migrating all open contracts and payment plans.

KMA Global achieved complete operational and financial integration across all business units with automated workflows, real-time portfolio visibility, and streamlined decision-making capabilities.

The Challenges

  • Struggled with operational fragmentation across property purchases, sales, leasing, hotel operations, renovations, and facility management.
  • Relied on manual processes and spreadsheets, causing data inconsistencies and approval delays.
  • Could not track multi-stage property purchases with NOC processing, title deeds, and transfer stages.
  • Had no unified system for managing payment plans, agent commissions, and mortgage transactions.
  • Lacked integration between renovation project costs, budgets, and financial reporting.
  • Could not coordinate leasing contracts with PDC collection and automated rent schedules.
  • Had no centralized facility management system for tenant case tracking and escalation.
  • Struggled with scattered open contracts, payment plans, and inventory across disconnected systems.

Solution

  • Unified CRM with lead-to-offer automation and agent commission tracking.
  • Automated payment plan engine with SPA/MOU generation and invoice scheduling.
  • Property purchase workflow with NOC, title deed, and transfer stage tracking.
  • Renovation project management with budget vs actual and retention tracking.
  • Hotel operations with booking, housekeeping, and revenue recognition.
  • Leasing automation from lead-to-lease with PDC collection and renewals.
  • Facility management with case escalation and SLA tracking.
  • Legal case tracking linked to properties and tenants.
  • Complete migration of open payment plans, contracts, and inventory.
  • Unified financials with automated revenue recognition across all modules.
  • Customized early termination calculations for leasing contracts.

Results

  • Operations now run on unified NetSuite platform, eliminating manual spreadsheets.
  • Property purchases track automatically from requisition through title transfer.
  • Payment plans generate invoices and reminders without manual intervention.
  • Renovation projects provide real-time budget vs actual visibility.
  • Hotel bookings now integrate seamlessly with housekeeping and financials.
  • Leasing contracts now automate from lead through PDC collection and renewals.
  • Facility cases route automatically with escalation and SLA monitoring.
  • Financial reporting consolidates all business units with consistent data.
  • Migration provides complete historical visibility of open transactions.
  • Agent commissions are calculated and tracked automatically.
  • Legal cases link directly to affected properties and tenants.

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