Peter Pap Oriental Rugs – NetSuite WooCommerce Integration Case Study

Summary

Peter Pap Oriental Rugs is a California-based company that specializes in antique rugs, carpets, and tribal weavings. Folio3 integrated their WooCommerce site with their NetSuite ERP to create a seamless system connecting back office and front end processes.

Customer

Peter Pap Oriental Rugs has been dealing in distinctive rugs, which includes antique rugs, carpets, and tribal weavings, for over 40 years and is recognized by designers and collectors alike internationally as one of the country’s foremost experts.

Challenge

Peter Pap Oriental Rugs had been operating their web store on the WooCommerce platform whereas the back office processes were handled through the Oracle NetSuite ERP. The two disparate systems created the issue of manual data entry regularly to keep both systems in sync. Thereby utilizing more time and effort in keeping the information accurate and updated on both systems with risks like human error and security involved.

Solution

Folio3’s proprietary NetSuite WooCommerce Integration connector is an Integration-as-a-Service product that provides fully automated, end-to-end integration between WooCommerce and NetSuite. Our connector enabled PPOR to avoid the extra hassle of keeping both systems synchronized manually, saving precious time, ensuring efficiency and security.

With Folio3’s NetSuite WooCommerce Integration connector, PPOR were able to holistic NetSuite system working seamlessly with their front end WooCommerce web store. Therefore, the company was able to concentrate on sales, customer satisfaction, and other key business processes rather than getting caught up in operational issues.

The feature set of the connector included:

  • Import Customers from WooCommerce to NetSuite.
  • Import Sales Orders from WooCommerce to NetSuite.
  • The ability to Cancel WooCommerce Sales Orders from NetSuite.
  • Export Inventory Quantity from NetSuite to WooCommerce.
  • Export Inventory Sales Price from NetSuite to WooCommerce.
  • Export Item data from NetSuite to WooCommerce.
  • Export Order Status and Shipping info from NetSuite to WooCommerce.
  • Export Refund Data from NetSuite to WooCommerce.
  • Invoice sync from NetSuite to WooCommerce.
  • Import selected Sales Orders from WooCommerce to NetSuite, from the Connector Dashboard.
  • Sync Sales Orders on demand from WooCommerce to NetSuite, from the Connector Dashboard.
  • Sync Items on demand from NetSuite to WooCommerce, from the Connector
    Dashboard.
  • Sync Refunds on demand NetSuite to WooCommerce, from the Connector Dashboard.

Folio3’s NetSuite WooCommerce Integration connector is Built for NetSuite, complying with all the standards and practices set by NetSuite thereby ensuring security and a seamless system.

Result

The Folio3 connector seamlessly integrated PPOR’s back-end NetSuite system with their WooCommerce web store, enabling them to completely eliminate any bottlenecks caused by keeping the two systems synchronized manually. In addition to avoiding any problems arising due to human error or security issues, the connector enables the brand to focus on key business areas of performance.

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