See Water, Inc. Case Study - Shopify Connector

Customer Success Story

See Water, Inc. partnered with Folio3 to automate order processing, improve inventory accuracy, and achieve real-time synchronization across NetSuite and Shopify for improved customer satisfaction.

Company

See Water

Company Size

11-50

Industry

Manufacturing

Region

NetSuite Services

Shopify Connector

All NetSuite Solutions and Modules

Application replaced

See Water Inc.

See Water, Inc. is a U.S.-based company focused on effective water management solutions.
It designs and manufactures innovative pump control systems and electronic controls.
The products are built to manage water efficiently and prevent oil discharge in diverse applications.
It serves multiple industries, including HVAC, commercial, residential, and wastewater sectors.

See Water Inc. & NetSuite

Folio3’s NetSuite Shopify Connector created a unified, automated system for seamless data synchronization.

Automated key workflows including orders, pricing, refunds, and shipping updates.
Provided real-time visibility across Shopify and NetSuite systems.
Enabled faster, more accurate operations and a smoother customer experience.

Summary

Folio3 Shopify connector helped See Water, Inc. automate key tasks like order sync, customer details, inventory, and shipping updates.

See Water Inc. partnered with Folio3 Software Inc. to integrate their Shopify website with Oracle NetSuite ERP using Folio3’s NetSuite Shopify Connector. With this integration, See Water Inc. reduced manual work, minimized errors, and guaranteed that its Shopify store and NetSuite system were always up to date. The integration included features like automatic order imports, inventory updates, and timely shipping information, which contributed to customer satisfaction. The project was successfully completed in about two weeks, followed by testing to see if everything was working without any disruptions.

The Challenges

Before integrating their Shopify store with NetSuite, See Water Inc. dealt with several issues that slowed down their operations.

Manual entry of orders and customer information into NetSuite was time-consuming and prone to errors, and resulted in order processing delays.
Inventory updates between Shopify and NetSuite were done manually, which increased the risk of overselling or stock inaccuracies.
Sales and refunds management was complex and led to record-keeping challenges and reduced accuracy.
Maintaining consistent product details, pricing, and stock levels across both systems was difficult without automation.
The lack of real-time synchronization made it harder to make quick, data-driven decisions, which in turn affected inventory control and customer service quality.

Solution

To address the operational challenges faced by See Water Inc., the standard NetSuite Shopify Connector was implemented. The scope of the integration achieved through the Shopify Connector included the following:

Import Customers from Shopify to NetSuite.
Import Sales Orders from Shopify to NetSuite.
Export Item Data from NetSuite to Shopify.
Cash Sale Sync from NetSuite to Shopify.
Export Sales Price from NetSuite to Shopify.
Export Order Status and Shipping Info from NetSuite to Shopify.
Export Refunds from NetSuite to Shopify.
Import Individual Shopify Orders from the Connector Dashboard.
Search for Imported Shopify Sales Orders in NetSuite.
Search for Imported Shopify Customer Records in NetSuite.
Sync Sales Orders On Demand from Shopify to NetSuite.
Sync Items On Demand from NetSuite to Shopify.
Sync Refunds On Demand from NetSuite to Shopify.

Results

The outcome of the NetSuite Shopify Integration project for See Water Inc. was a fully automated synchronization between their Shopify web store and Oracle NetSuite ERP using Folio3’s Shopify Connector. The integration:

Automated the import of customer data and sales orders from Shopify to NetSuite.
Synchronized inventory, pricing, and item data from NetSuite to Shopify for consistent product information.
Enabled automatic updates of order statuses and shipping details between both systems.
Eliminated manual data synchronization.
Allowed See Water Inc. to focus more on sales growth.