Team Litzen Case Study - ERP and SuiteCommerce Implementation

Customer Success Story

Implementation of Oracle NetSuite ERP and SuiteCommerce by Folio3 helped Team Litzen Sports adapt to a unified, cloud-based platform for better management of financials and integrated eCommerce and POS systems.

Company

Company Size

51-200 employees

Location

Ontario, Canada

Services Deployed

ERP, Significant ERP

Customizations and SuiteCommerce Implementation

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About Team Litzen

Founded in 1947, T. Litzen Sports is Canada’s leading supplier and importer of institutional sporting goods, team uniforms, and spirit wear.
From amateur clubs to varsity teams, Team Litzen offers consistent quality, style, and affordability.
With an inventory of over 6,000 SKUs, Team Litzen serves schools, teams, and leagues across the country, providing end-to-end sporting solutions from equipment to apparel.

Team Litzen & NetSuite

As Team Litzen’s operations grew, its legacy systems couldn’t keep up with rising order volumes, increasing SKUs, and the demand for real-time financial reporting.
The company needed a modern, scalable ERP like NetSuite that could unify its retail, eCommerce, and distribution processes under one system and enable automation.

Summary

How Team Litzen modernized its operations with NetSuite ERP and SuiteCommerce

Team Litzen required a cloud-based ERP solution to consolidate financials across subsidiaries, integrate eCommerce and POS operations, automate manual workflows such as artwork management, order processing, and shipping, and gain real-time visibility into costs, inventory, and margins.

Folio3 addressed these needs by implementing Oracle NetSuite ERP and developed significant ERP customizations to align with their business processes, along with SuiteCommerce and provided a fully customized, end-to-end solution that connected front-end sales channels with back-end operations.

The Challenge

As Team Litzen expanded, its legacy AccountMate system and manual Excel-based workflows struggled to keep up with growing complexity. Key issues included:

Lack of Consolidated Financial Reporting
Fragmented systems made it impossible to generate unified reports across subsidiaries.
Disconnected Operations
Purchasing, inventory, costing, and sales were managed in silos with no real-time insight.
Outdated Technology Infrastructure
The legacy desktop-based setup lacked scalability, flexibility, and integration capabilities.
Manual and Inefficient Workflows
Website orders required manual entry, cash sales were recorded offline, and artwork approvals were tracked outside the system.
High Customization Requirements
Their apparel and equipment divisions required tailored ERP functionality for margin tracking, order processing, and artwork management.

Solution

Folio3 implemented a fully integrated Oracle NetSuite ERP and SuiteCommerce solution to modernize Team Litzen’s operations and automate core business processes. The key enhancements included:

Artwork Asset Management & Approval Module
Enabled digital artwork tracking, approval, and cost analysis.
Custom Picking & Shipping Processes
Automated item picking and introduced logic-based shipping workflows.
Customer Contract Management Customization
Automated contract-based order and pricing workflows for recurring clients.
Integrated POS and Cash Sale System
Added POS-like functionality to manage in-store and cash transactions.
Multi-Barcode Scanning Customization
Supported multiple vendor labels for improved operational flexibility.
Automated Order Flow from SuiteCommerce to ERP
Eliminated manual entries through full webstore-ERP integration.
Advanced Margin & Commission Reporting
Provided visibility into profitability across product lines and sales teams.
Extensive Reporting & Financial Consolidation
Delivered real-time operational and financial insights across subsidiaries.

Result

With this implementation, Team Litzen got the following outcome:

NetSuite enabled unified financial reporting across all subsidiaries.
The system became the single source of truth for all key operations, from procurement and inventory management to costing and sales.
Key business functions like artwork costing, picking, barcode scanning, and contract management were automated.
SuiteCommerce integration ensured automatic order sync to minimize human error.
Custom cash sale functionality allowed direct recording of POS transactions within NetSuite.
Artwork and decoration costing customizations allowed the company to precisely calculate and analyze margins.