The Folio3 NetSuite Zendesk integration connector provides complete visibility into your NetSuite back office from Zendesk, helping you provide superior service and support to your customers while eliminating data entry from both systems.
Sync Zendesk Ticket to NetSuite Case (One way ticket sync)
Sync NetSuite Case to Zendesk Ticket (One way ticket sync)
Sync Zendesk Ticket to NetSuite Case (only if NetSuite Case does not exist)
Sync NetSuite Case update to Zendesk Ticket & Do not sync Zendesk Ticket to NetSuite.
Sync comments and messages along with tickets/cases
Add and update Customers and Contacts in NetSuite and have them synchronized automatically to Zendesk as Organizations and Users.
Get complete visibility of back office financial transactions in Zendesk. View NetSuite transactions like credit memos, deposits and account balances (among others) in Zendesk.
View any NetSuite customer’s orders and Return Merchant Authorizations (RMAs) in your Zendesk account.
Sync attachments (like documents and images) along with Zendesk tickets and NetSuite support cases.
Automatically synchronize Zendesk time tracking entries and details to NetSuite.
Synchronize any custom fields from NetSuite to Zendesk and vice versa (NetSuite cases, customers, contacts and Zendesk tickets, organizations and users)
Monitor case statuses and view the latest updates in real time from the connector’s dashboard.