Folio3 SmartCare

An Alternative to NetSuite Advanced Customer Support (ACS)

Get Exceptional NetSuite ERP Support With Folio3

NetSuite ERP is a robust solution and finding the right in-house talent for its implementation, customization, integration, and ongoing support is not only tedious but costly too.

Introducing Folio3 SmartCare, an alternative to NetSuite Advance customer support (ACS). Our NetSuite certified teams provide you invaluable support with product optimization, hands-on configuration assistance, custom-tailored implementations, offer guidance on system architecture design, and ensure you’re prepared for smooth NetSuite release upgrades.

Experienced NetSuite Development Experts with Deep Domain Expertise

Folio3 SmartCare: NetSuite ERP Support Services

Business Consultancy

Folio3 SmartCare offers valuable product advice and best-practice recommendations, assisting in the identification of opportunities for enhancing your business processes. We then collaborate closely to execute these improvements effectively.

Remedial Support

Our NetSuite ERP customer support team specializes in the rapid identification and resolution of critical, time-sensitive challenges impacting your NetSuite system. We not only resolve immediate issues but also implement measures to prevent their recurrence.

Application Analysis

Align your business objectives with NetSuite’s capabilities through our initial and annual account reviews. This comprehensive evaluation highlights the current gaps and provide actionable strategies to bridge them.

Performance Analysis

We ensure that your critical business processes are operating at peak efficiency and meeting expectations. Our ERP support teams conduct regular reviews of key performance metrics against industry benchmarks, proactively addressing any potential issues before they become problematic.

Release Management

Get strategic guidance on how to best utilize the latest features in each NetSuite release. Identify the potential impacts of a release with automated testing to ensure a smooth upgrade.

Application Architecture

Our teams are specialized in crafting system architectures that tailor NetSuite to meet your unique operational requirements. Our expertise extends to data migration, customizations, and workflow optimization.

Application Development and Testing

When it comes to creating and testing cutting-edge solutions, Folio3 SmartCare is your go-to partner. We excel at addressing technical hurdles, offering expert guidance on third-party integrations, and overseeing your production and sandbox environments.

Implementation Support

We offer comprehensive support for NetSuite feature implementation and ensure your NetSuite system is up and running at peak efficiency swiftly and effectively.

Additional Support Tasks

A list of the support tasks, but not limited to, that is usually requested by companies and seek help with.

SuiteScript
NetSuite project management
Workflows
Integration development and support
General NetSuite User Training
NetSuite CRM automation
Solution Design and Architecture
New NetSuite module implementation
General support across all NetSuite modules

SuiteCommerce development and configuration
Custom Integration development
Reports and saved searches in NetSuite
PDF and Email templates
Data migration and management
User access and permissions setup
Analytics and dashboard customization

If you want to get any additional support which is not listed above. Feel free to reach out and we would be more than happy to help!

Get unparalleled NetSuite ERP support services

What to expect from Folio3 SmartCare NetSuite ERP Support Services?

Priority Access: We understand it is difficult to find and retain a qualified NetSuite resource. Get priority access to the team of seasoned NetSuite experts.
Proactive Monitoring: Stay one step ahead of potential issues. Our teams keep a vigilant eye on your NetSuite environment, and address concerns before they disrupt your workflows.

Training and Guidance: Our NetSuite experts and consultants work closely with your team to understand your unique business goals and challenges. They provide personalized guidance and recommendations to help you get the most out of NetSuite.
Knowledge Transfer: With Folio3 SmartCare, you’ll gain insights into NetSuite best practices and receive personalized training sessions to empower your team.

Are your ready to experience the exceptional Customer Support?

Get in Touch With Our Certified NetSuite Experts

Contact Us

Frequently Asked Questions

What is NetSuite Advanced Customer Support?

NetSuite Advanced Customer Support is a service offered by NetSuite and its Alliance partners to assist customers with technical issues, questions, and guidance related to their NetSuite software.

What sets Folio3's Customer Support Services apart from standard support?

Our Customer Support Services provide proactive monitoring, personalized guidance, and assistance with system optimization, making it a more comprehensive and tailored support solution.

How does proactive monitoring work?

We continuously monitor your NetSuite environment, detecting potential issues before they become major problems. This proactive approach ensures uninterrupted operations.

Is Customer Support Services suitable for businesses of all sizes?

Yes, our services are designed to cater to businesses of all sizes, from startups to mid-sized enterprises and large corporations. We offer customized solutions to match your specific needs.

Can you provide training for our team on NetSuite best practices?

Absolutely. We offer customized training sessions to enhance your team’s knowledge of NetSuite best practices, ensuring that you’re maximizing your investment.

Solutions

Trading Partner Networks

Mobility Solution

Mailing System

Order & Warehouse Management