When a company buys a cloud-based technology solution, such as financial management software or other business management applications, the provider usually specifies specific service characteristics that define account usage parameters such as monthly transaction volumes, number of users, file storage limits, and concurrent processing.
If your company is fast expanding and you’re approaching those high-end service parameters, you’ll need to make sure your business applications can handle the increased demand.
The Impact of Business Growth on Your Organization’s Systems
Neglecting to manage your service levels as your company grows could negatively influence business efficiency and customer service. Bottlenecks and delays could introduce additional business risk and lost earnings if your business processes don’t meet rising demand. During periods of expansion, enterprises may begin to surpass the capacity of their solution’s service parameters in the following areas:
1. The volume of Monthly Transaction Lines Periods of high order volume might strain the responsiveness of your business systems and potentially delay converting sales orders into invoices if your company has a peak selling season or is growing quickly overall. That implies you could be losing money by failing to recognize revenue for the month. If your systems can’t handle your order flow, you’ll not only have back-end system delays, but customers may also experience slow browsing or checkout issues, which could result in lost purchases.
To have a better idea of where your monthly transaction lines are, your solution should include transaction line reports that allow your administrator and important users to identify when they’re approaching transaction restrictions that could jeopardize your business. Before you reach your restrictions, the reporting gives you greater insight and comprehension of monthly transaction line metrics.
2. The total number of users. The number of users that can be supported in a given environment impacts program responsiveness. Employees may face considerable delays in navigating the system, such as loading pages or running reports, resulting in uneven usability and ordering and billing delays due to increased resource demand.
Like the transaction line reports discussed earlier, knowing the number of users is critical to running your solution efficiently. You should be able to check complete licenses with a simple user visibility report so you can tell when you’re reaching your user threshold.
3. concurrency limits. If your business system tries to route too many concurrent web services tasks simultaneously, you may run into problems. As these loads are placed on top of one another, setting up too many procedures, scripts, and file import jobs takes a toll on system performance. The base and maximum concurrency numbers, which govern the rate at which an account may conduct concurrent actions like importing and exporting data, are normally determined by service tiers. Without a greater concurrency limit, processes across the entire system become delayed, resulting in decreased productivity and efficiency.
The solution should include application checks to monitor the health of your apps to avoid experiencing any kind of delayed operational performance. Page load time and summary details, processing monitoring, web services analysis, and other troubleshooting metrics are included in these inspections.
NetSuite should be sized to fit your company’s growth.
NetSuite uses service tiers to scale database throughput capacity to address the expanding demands of individual NetSuite customers. By setting important service parameters such as maximum monthly transaction lines, file storage capacity, the number of users, and concurrency levels, NetSuite service tiers provide the additional resources required to maximize corporate efficiency.
Businesses can utilize the service tiers metrics worksheet in NetSuite to access a detailed reporting dashboard that provides dynamic perspectives into the data. Administrators can use prebuilt analytics views in NetSuite to view real-time summary and detail use metrics, including file storage and monthly transaction lines. The Application Performance SuiteApp provides visually interactive performance data to measure the overall health of your account and provides insight into concurrent processes. These tools, when used together, can help you ensure that you’re performing at your best and that you know when it’s time to make a change.
It’s easy to neglect rightsizing to the appropriate service level, especially if you’re developing quickly. Fortunately, when your organization wants larger use parameters, upgrading to a higher service tier is simple. You can process more monthly transactions and concurrent integrations and handle additional users and file storage if you upgrade your service level ahead of time. It helps you minimize system bottlenecking during busy hours, provide a consistent NetSuite user experience, and reduce system delays.