Zendesk NetSuite Integration

Eliminate data entry and enable seamless integration with your back-office NetSuite system

Seamless Zendesk NetSuite Integration

Folio3’s NetSuite Zendesk Integration Connector is a turn-key solution that eliminates data entry and combines customer support with back-office operations for outstanding service delivery. The solution provides complete visibility into your NetSuite back office from Zendesk, helping you provide superior service and support to your customers while eliminating data entry from both systems.

Zendesk NetSuite Integration Connector Highlights

Centralized Ticket Management

Automatically sync Zendesk Tickets as NetSuite (Support) Cases and Vice Versa

Centralized Orders & RMAs

Easily sync sales orders with Zendesk and manage on NetSuite

Consolidated Customer Info

Seamlessly sync any NetSuite customer’s orders and Return Merchant Authorizations to your Zendesk account

Easy Deployment

Quick and easy deployment – does not require any coding

Extensive Customizations

Customize your NetSuite integration, install functionalities and workflows that fit your business

Real-time Dashboards

Get complete visibility of integration status and synced information

Netsuite Zendesk Integration Benefits

Combine customer support with back-office operations for a 360-degree customer insight

1

Automatic synchronization of data for up to the minute data accuracy

2

Fully customizable – can be tailored to your business’ requirements

3

Immediate deployment – does not require any coding

4

Regular automated updates

End-to-end Integration Between NetSuite and Zendesk

Sync Zendesk Ticket to NetSuite Case (One-way ticket sync)
Sync NetSuite Case to Zendesk Ticket (One-way ticket sync)
Sync Zendesk Ticket to NetSuite Case (only if NetSuite Case does not exist)
Sync NetSuite Case update to Zendesk Ticket & Do not sync Zendesk Ticket to NetSuite
Sync comments and messages along with tickets/cases
Sync Users and Organizations between NetSuite and Zendesk
View NetSuite Orders and Return Merchant Authorizations directly in Zendesk

View NetSuite transactions like credit memos, deposits and account balances (among others) in Zendesk.
Synchronize attachments with Support Cases & Tickets
Synchronize NetSuite Employees as Zendesk Agents
Sync Time Tracking Entries from Zendesk to NetSuite
Sync Custom Fields between NetSuite and Zendesk
Monitor updates & changes directly from the Connector Dashboard

Netsuite Zendesk Integration Connector – Pricing

Folio3’s NetSuite Zendesk Integration Connector License Cost – $2,400/year or $1,200/6 months. A one-time setup charge of $500 is also applicable for every integration.

Any add-on features/functionality not supported out of the box, are available via customization. To learn more about our other NetSuite integration solutions, please visit our NetSuite Services section.

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