NetSuite Zendesk Integration

Turn-key solution that eliminates data entry and combines customer support with back office operations for outstanding service delivery.

Folio3’s NetSuite Zendesk Integration Connector provides complete visibility into your NetSuite back office from Zendesk, helping you provide superior service and support to your customers while eliminating data entry from both systems.

  • Sync Zendesk Tickets with NetSuite (Support) Cases and Vice Versa
  • 4 supported modes:

Sync Zendesk Ticket to NetSuite Case (One way ticket sync)
Sync NetSuite Case to Zendesk Ticket (One way ticket sync)
Sync Zendesk Ticket to NetSuite Case (only if NetSuite Case does not exist)
Sync NetSuite Case update to Zendesk Ticket & Do not sync Zendesk Ticket to NetSuite.

Sync comments and messages along with tickets/cases

  • Sync Users and Organizations between NetSuite and Zendesk

Add and update Customers and Contacts in NetSuite and have them synchronized automatically to Zendesk as Organizations and Users.

  • 360 Degree Visibility of NetSuite Financials from Zendesk

Get complete visibility of back office financial transactions in Zendesk. View NetSuite transactions like credit memos, deposits and account balances (among others) in Zendesk.

  • View NetSuite Orders and Return Merchant Authorizations directly in Zendesk

View any  NetSuite customer’s orders and Return Merchant Authorizations (RMAs) in your Zendesk account.

  • Synchronize Attachments Support Cases & Tickets

Sync attachments (like documents and images) along with Zendesk tickets and NetSuite support cases.

  • Synchronize NetSuite Employees as Zendesk Agents
  • Sync Time Tracking Entries from Zendesk to NetSuite

Automatically synchronize Zendesk time tracking entries and details to NetSuite.

  • Sync Custom Fields between NetSuite and Zendesk

Synchronize any custom fields from NetSuite to Zendesk and vice versa (NetSuite cases, customers, contacts and Zendesk tickets, organizations and users)

  • Monitor updates & changes directly from the Connector Dashboard

Monitor case statuses and view the latest updates in real time from the connector’s dashboard.

  • Combine customer support with back office operations for a 360 degree customer insight
  • Automatic synchronization of data for up to the minute data accuracy
  • Immediate deployment – does not require any coding
  • Fully customizable – can be tailored to your business’ requirements
  • Regular automated updates

Folio3 NetSuite Zendesk Integration Connector License – $2,400/year or $1,200/6 months
One time setup fee of $500

For more information about our NetSuite Zendesk Integration please contact us

To know more about our NetSuite integration solutions, please look at our NetSuite Integration Services