SweetTree Home Care Services, with 15 years of success in providing home care, recently launched SweetTree Connect to offer telecare services. The organization, which has served over 8,000 clients, focuses on enabling independent living, particularly for the elderly and those with neurological conditions. In addition to its traditional services, SweetTree diversified with a training academy and a not-for-profit farm. The introduction of SweetTree Connect reflects their commitment to incorporating technology for remote care solutions
Folio3 successfully implemented NetSuite for SweetTree, overcoming challenges such as transitioning to a cloud-based solution, meticulous data mapping, and configuring the system for specific reporting needs. Delays in implementing NetSuite’s dunning functionality due to process changes were observed. Despite these hurdles, Folio3’s expertise ensured a successful implementation, streamlining operations and enhancing SweetTree’s financial capabilities.