BlackStrap - NetSuite Development | Customization, Integration, Implementation & Mobile CRM Apps

Customer Success Story

BlackStrap partnered with Folio3 to automate their manual inventory and work order processes. They needed a unified platform to improve order accuracy, speed up fulfillment, and support both B2B and B2C operations.

" Folio3 understood our business needs, showed strong NetSuite expertise, and managed the project with clear communication and timely delivery. Despite the project’s complexity, the challenges were handled proactively. "

Adam Sharp

VP Operations, BlackStrap

Company

Company Size

51-200 employees

Location

Bend, Oregon, USA

Service Deployed

NetSuite AFA Standard Implementation

Stay Updated

Subscribe to get the latest news, industry trends, blog posts, and updates...

About BlackStrap

Blackstrap caters to individuals who enjoy outdoor activities in various environments, from snow to sand. Their customers are likely active and adventurous, seeking gear that supports their pursuits, whether it’s skiing or practical solutions for enjoying the outdoors with their children, which are part of their customer base.

BlackStrap & NetSuite

BlackStrap implemented NetSuite SuiteSuccess AFA Standard Edition for automation. The implementation cut down their inventory management and work order manual process by 40%.

Summary

How BlackStrap made sure that they delivered the right order at the right time?

Selling cold-weather gear like BlackStrap does can pose significant challenges in inventory management because of disconnected systems, leading to frustration and impacting customer loyalty. These issues can result in stockouts, delayed orders, and poor customer service, ultimately affecting business growth and reputation. To address these challenges, BlackStrap opted to implement the NetSuite AFA standard. NetSuite AFA provides an integrated platform and supports unified commerce for both B2B and B2C operations.

The Challenge

Managing multiple purchase orders separately led to duplicate orders, tracking difficulties, and inefficiencies in supplier transactions.
The absence of a custom pick ticket system caused order fulfillment delays and warehouse inaccuracies.
Additionally, scrap tracking issues led to inaccuracies in cost calculations and inefficient resource utilization.
Payment processing was difficult without automated ACH templates, making vendor and supplier payments slow and error-prone.

Solution

The implementation established comprehensive business operations including general accounting with subsidiary management and standard financial reporting, while configuring inventory management systems for both inventory and non-inventory items with advanced pricing and warehouse capabilities. The solution streamlined procurement through vendor master setup and advanced purchasing workflows, integrated sales processes from customer management through fulfillment and invoicing with basic CRM functionality, and provided robust financial visibility through detailed statements covering income, balance sheets, cash flows, and transaction reporting for both sales and purchasing activities.

Result

Reduced payment processing from 5 days to same-day completion
Cut 40% manual processes for their work order and inventory management

Following Folio3’s implementation of NetSuite SuiteSuccess AFA Standard Edition, BlackStrap achieved remarkable operational improvements that directly supported its outdoor adventure equipment business. NetSuite’s Electronic Payments bundle with custom ACH templates transformed payment processing from 5 days to same-day completion, enhancing cash flow for product innovation investments. NetSuite SuiteSuccess AFA Standard Edition implementation helped cut 40% manual processes for their work order and inventory management.