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How is NetSuite SuiteApp Helping Businesses to Restore Operations Post COVID-19

In the middle of the COVID-19 pandemic, reopening the economy and restarting operations has presented many difficulties to governments and companies alike. It is estimated that COVID-19 has had a major effect on the manufacturing industry, and the virus’s continued spread implies that organizations are obliged to comply with health and safety standards. Social distancing, hand hygiene, and work environments that are disinfected and sanitized regularly are all examples of preventative measures that every workplace must adhere to.

Providing for the safety of workers, however, extends beyond the recommendations given by government authorities, and businesses must create a procedure for use in the case an employee tests positive for COVID-19 or any other contagious illness. NetSuite saw the need for an application that might streamline this process and launched the Workforce Case Interaction SuiteApp on June 24, 2020, to address this requirement.

NetSuite users may now establish, monitor, and record all in-person contacts between people suspected of having COVID-19 or other infectious illnesses using new software developed by NetSuite. A centralized site for creating and tracking cases of individuals who test positive in the workplace, the Workforce Case Interaction SuiteApp, may safeguard coworkers or customers that the person has come into contact with at a physical location. In a straightforward and user-friendly way, the new SuiteApp enables HR professionals and anyone with appropriate permission to use the resources necessary to establish employee cases and alert individuals at risk. You’ll find the same functionality in other NetSuite products, such as their enterprise resource planning (ERP) and customer relationship management (CRM) systems.

For example, in the case of the cloud ERP system, customers get access to a wide variety of strong ERP features and built-in business analytics and a solution intended to support expansion. In addition to streamlining lead-to-cash processes, increasing efficiency, improving sales performance via capabilities like forecasting, and assisting in managing worldwide sales and services organizations, the NetSuite e-commerce CRM solution, a cloud CRM solution, is also available.

It is where the services of Folio3, a certified NetSuite partner, can come to your aid. Folio3 specializes in the integration, customization, and implementation of NetSuite solutions for businesses. Folio3 can also help you integrate the latest SuiteApp into your operational model to ensure you prioritize employee safety – which seems to be the only way to sustain through these challenging times.

Let’s have a look at how the new NetSuite solution is helping businesses resume their operations safely.

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Case Management

Similarly to the NetSuite ERP and NetSuite CRM+ solutions, the NetSuite Workforce Case Interaction SuiteApp is equipped with various capabilities. One of the most important aspects of the software is the ability to handle cases. With the software, employers may establish cases for all workers who test positive for COVID-19 or other infectious illnesses, and the organization can monitor in-person interaction information.

Security and Privacy

Because the app contains sensitive information about workers, it places a high emphasis on security and privacy, allowing only those who have been granted permission to handle a case or even do a search to have access to it.


This tracking function, which is particularly helpful to organizations during the COVID-19 worldwide epidemic, may also be used to automatically perform a search of an infected individual to provide a list of possible encounters within a specified time.


The software may also be used to warn individuals who are at risk via a customized email distribution list, and it allows for the fast and effective sharing of worker instances with appropriate government agencies.

What is the Procedure for Using the SuiteApp?

While NetSuite offers a video example of how to use the app, a basic tutorial of using NetSuite Workforce Case Interaction SuiteApp starts with logging into NetSuite. You can find the video presentation once you log in. In addition to the NetSuite products you use, such as their Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) solutions, the access you have is determined by the administrator who permits you to access certain areas of the system.

You may access the app by hovering over Payroll and Human Resources and then lingering over Lists after logging into NetSuite. Choose Employee Case from the menu bar to go to the appropriate page. Upon entering the site, you will see an alphabetical listing of every employee case that has been entered in for simple monitoring and access.

To begin a new case, click on the New Employee Case button and enter the employee’s name in the Name Box after clicking on the button. Checking the employee’s details will allow you to ensure that you have chosen the right person. You may also make changes to the employee’s contact information.

Create case information by entering a start date (the date the employee thinks they became infectious) and end date (the date the employee last interacted with another person face-to-face) in the appropriate fields of the case information form.

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Then, by clicking on the Generate Possible Interactions button, you can see how they interact with one another. Among the interactions that the NetSuite app monitors and tracks are those with employees’ teams, employees’ geographic locations, time-entry locations, project team members, and attendees of events, to name a few.

Other contacts may be manually entered into the NetSuite system, even if their information is not already stored in the system. After you have provided all of the necessary information, you may create an email distribution list.

To conclude, NetSuite’s SuiteApp has gained recognition worldwide at a higher than anticipated pace. Its ability to overcome the challenging environment created by COVID-19 outshines it in the market globally. Thus, the new NetSuite app is a blessing in disguise for businesses as handling the workforce in these harsh working environments has been made easier. While you may assume that integrating an all-new software solution into your business model may pose challenges, Folio3 can help you through the process seamlessly. Being certified NetSuite partners, Folio3 has the expertise to integrate, customize, and implement NetSuite into existing business models smoothly.

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