For an instance, let’s assume that you are a pilot of a very cool Star Trek style spaceship. You’re navigating across galaxies with this powerful giant under your command and years of experience under your belt. But even the most experienced people may sometimes need assistance. Now let’s come back to reality. You, being an expert in your field, using NetSuite ERP with many resources and a great team, might also need help at some point. That’s where NetSuite help and customer support comes in.
NetSuite helpdesk provides customer support for any technical issues, system maintenance, or troubleshooting through live chat, email, and phone. You’ll find dedicated professionals trained to address any inquiry a customer might have. Their deep understanding of the NetSuite platform enables them to help with configuration, migration, and customization of the system. Customers can make the most of the program and get beyond any obstacles by using NetSuite Support.
Official Channels for NetSuite Help
SuiteSupport:
SuiteSupport is a standard NetSuite help and customer support channel combining assistance of the support team with self-service tools like articles and guides. SuiteSupport helps submit support requests and access online forums. You can talk to the support team over the phone or get a quick answer via the knowledge base.
Advanced Customer Support (ACS):
ACS provides proactive managed services, which sets it apart from typical support systems. It offers a group of experts committed to optimizing your NetSuite customer service encounter. This all-inclusive support comes with a call center where you can speak with real agents and access to help around-the-clock.
Top Ways to Get NetSuite Help
SuiteAnswers:
SuiteAnswers, accessible to all customers and partners, is a comprehensive knowledge hub of searchable support articles, best practices, help topics, and training films that cover NetSuite topics from A to Z. Get access to the vast SuiteAnswer article database maintained by NetSuite for resolving frequent user questions. These articles offer thorough explanations and detailed instructions on a range of NetSuite features and procedures.
Slack Group:
This dynamic community is an excellent resource for connecting with more than 5000 NetSuite experts. Join discussions, ask questions, and get help from experts who have faced similar difficulties. With channels dedicated to integration, development, accounting, and other topics, you can obtain unique insights geared to your needs.
Reddit:
For unedited and unfiltered answers and guidance, the Reddit NetSuite community is a great resource. Post your questions, seek advice, and learn from the expertise of seasoned NetSuite users.
Stack Overflow:
Developers can use Stack Overflow, a well-known site, to get answers, troubleshoot code, and seek advice from the larger development community. For useful insights, look through NetSuite-related questions and debates on Stack Overflow.
Facebook Group:
Join the dedicated NetSuite community on Facebook, where you can network with other users, exchange ideas, get help, and join in conversations about NetSuite usage and best practices.
Quora:
Quora is an excellent source of long-form questions and answers. Explore the NetSuite topic on Quora to find extensive answers and user advice on numerous challenges associated with NetSuite implementation and usage.
LinkedIn Group:
Join the official NetSuite LinkedIn group to network with industry professionals, participate in discussions, ask targeted questions, and identify specialists who can offer customized support based on their area of expertise. You can also leverage tools like LinkedHelper to automate outreach and grow your professional connections within the group more efficiently.
Hire NetSuite Experts:
Consider teaming with Folio3‘s experienced NetSuite professionals. Our professionals can give specialized direction and support based on your individual needs, ensuring you get expert advice in addressing complicated challenges to optimize your NetSuite deployment.
Internal Help Desk:
The internal NetSuite Help Desk feature is technically not a part of customer support. It is practically designed to handle a company’s internal cases that can be answered and submitted by the employees. Here’s the navigation in case you need to enable the NetSuite Help Desk feature:
Setup > Company > Setup Tasks > Enable Features > CRM > Support > Help Desk
You have to follow the above navigation, open the CRM subtab, go to support and enable the Help Desk feature. This will add the Help Desk check box to the case and will designate it as an internal one. This will allow other employees to search or assign any rules or territories based on the case. Employees can also share their feedback and related questions to the case.
However, to log in and view the cases, the employees need an Employee Center license.
Selecting Right NetSuite Support Partner
Finding the proper NetSuite support partner is like hiring the ideal CEO for your company. You need someone who understands your specific objectives, has the technical knowledge to handle NetSuite’s intricacies, and promotes open communication.
Define your requirements – do you need implementation assistance, continuing optimization, or specialist industry knowledge? Then, look for suitable partners who have demonstrated experience in your industry and a track record of successful initiatives. Do not hesitate to request references and case studies to assess their approach and client satisfaction.
Schedule appointments to examine their communication style and ensure they can translate NetSuite’s strength into tangible outcomes for your business. By taking the time to find the perfect partner, you’ll have a trusted advisor who will help you take your NetSuite experience to the next level.
Effective Customer Communication Strategies
Train Resources:
NetSuite Help Desk provides a variety of training resources to ensure that users can easily navigate its functionalities. To provide efficient and effective customer assistance, your resources must be equipped with detailed documentation, video training, and interactive online tools.
Effective Communication:
Effective communication is the foundation of successful customer service. Learn how to use NetSuite Help Desk to streamline your client interactions. Analyze the minute details of email notifications and updates to ensure timely and relevant information that improves customer satisfaction.
Optimize NetSuite Help Desk:
With optimization techniques, you can maximize NetSuite Help Desk’s capabilities. Learn how to customize workflows and use automation to personalize the system. Ensure that every interaction is efficient, personalized, and makes a great impact on your customers.
Documentation:
A well-documented process is the foundation for effective support. Take help from the existing documented resources to fix common problems, comprehend system changes, and discover hidden features. Give your team the expertise they need to quickly respond to consumer inquiries.
Conclusion
With numerous resources of NetSuite help and customer support available, you can overcome any difficulty and optimize your NetSuite system for optimal productivity. Remember that you’re not alone in this. So always stay prepared to guide your business towards uncharted territories of success!
If you want a successful NetSuite system implementation for your business, consider bringing us onboard to support your in-house team. Be confident because we have the expertise and experience for NetSuite integration with a plethora of clients.
You can get in touch with us and check out our resources at Folio3.
