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How to Manage Change During a NetSuite Implementation

When rolling out NetSuite ERP, we sometimes forget about the key role of change management in organizations. It’s easy to assume that once the system is up and running, everyone will smoothly embrace it. But in reality, users may push back, highlighting the importance of more than just giving instructions on using the new ERP system.

Some decision-makers might see change management as unnecessary, not fully grasping how changes in business processes and job roles affect employees. This becomes even clearer in organizations with different locations, cultures, and time zones. 

Check out this blog, exploring why organizational change management is vital during NetSuite ERP implementation and the risks of overlooking it.

How to Manage Change During a NetSuite Implementation

How to implement NetSuite? And how to manage the change? These questions are asked a lot. Implementing NetSuite in a company is no walk in the park – we all know people aren’t big fans of change. 

So, to make this shift as seamless as possible, it’s vital to chat openly with the end-users about the perks of NetSuite.

One key aspect is educating and training employees on how NetSuite can enhance their day-to-day activities, making them more efficient. This isn’t just about adapting to a new system but empowering them to work better.

Consider a few essential points to be effective in managing this change. 

Firstly, acknowledge that the introduction of a new system like NetSuite will alter the way people work. Providing ongoing education and training helps them understand and navigate these changes, ensuring a seamless integration into their workflows.

Secondly, people want to know why this change is happening and why NetSuite specifically. It’s essential to paint the bigger picture and showcase how adopting NetSuite is a strategic move for the organization’s growth. By illustrating the long-term benefits and positive impacts, you help employees see the value in the change, making them more likely to embrace it.

Effective change management for NetSuite implementation involves continuous education, practical training, and clear communication of the broader organizational goals of adopting this new business system. 

Strategies to Manage Change During a NetSuite Implementation

1. Support from Your Leadership Team

To ensure the successful implementation of NetSuite, wholehearted leadership support is imperative. 

Every member of the leadership team, including regional leaders in the case of global companies, should enthusiastically endorse implementing NetSuite. This comprehensive buy-in strategy aims to guarantee that the message about integrating a new ERP system permeates positively throughout all regional offices.

When each leader within the organization demonstrates support for NetSuite, it not only establishes a unified front but also sets the tone for a smoother adoption process. This collective endorsement catalyzes fostering a cohesive and positive atmosphere, reinforcing the importance of the new ERP system across all levels of the organization. 

2. Engage Users/ Employees from the Start

It is advantageous for your organization to initiate small, ongoing sessions focused on education and enablement right from the commencement of the implementation process. While acknowledging the cost implications, particularly in the context of global organizations, this investment is pivotal in successful change management.

A strategic approach to engagement involves categorizing users into distinct groups based on their roles in the organization. 

These groups typically encompass:

The Leadership Team is key in guiding the NetSuite setup, offering strategic direction for its success. They are the driving force, giving overall guidance through the process. 

As process owners, Subject Matter Experts (SMEs) bring their specialized knowledge to improve operations. System Administrators with a deep understanding of the system handle configuration and maintenance to keep NetSuite running smoothly. 

Lastly, the End Users use NetSuite daily, counting on the leadership, SMEs, and administrators for support. This teamwork ensures a well-rounded NetSuite setup in the organization.

Creating sessions for different user groups is key. When working with the Leadership Team, highlight how NetSuite supports the organization’s goals. 

For SMEs, focus on how the system simplifies processes. System Administrators should get insights on technical details and maintenance. Lastly, End Users should understand the practical benefits and enhancements NetSuite offers for their daily tasks.

When you tailor the message to address the unique needs of each user group, you not only boost their grasp of NetSuite but cultivate a feeling of ownership and excitement. This helps make the transition smoother and encourages acceptance of the new system.

3. Training the End Users

Finally, training end users on how to effectively utilize NetSuite is just as crucial as ensuring the correct configuration of the system. Even if you have a top-notch team configuring the best features in NetSuite, a lack of understanding among end users can lead to a failed implementation. 

The key to successful training is hands-on sessions. Utilizing a sandbox environment to simulate day-to-day business scenarios provides end users practical experience, boosting their confidence when using the system live.

In addition to initial training, conducting regular sessions and workshops for end users, ideally at least once a year, is essential. 

NetSuite undergoes two major upgrades annually, introducing new features that can enhance user experience and productivity. These sessions not only help users stay current with the system but also empower them to leverage any new functionalities effectively.

How Much Does It Cost To Implement NetSuite?

The cost of implementing NetSuite typically ranges from $25,000 to $100,000 or more, depending on the complexity of the deployment. This one-time fee covers various aspects such as customization, data migration, and training. Additional expenses may include ongoing subscription fees, user licenses, and any necessary third-party integrations. 

The business’s specific requirements, the organization’s size, and the desired level of customization can all influence the overall cost. It’s advisable to consult with NetSuite representatives or implementation partners to get a more accurate estimate based on individual business needs.

In summary,  the mantra for effective change management in NetSuite implementation is first to secure buy-in from all stakeholders, engage with users through hands-on training sessions, and continuously update their skills and knowledge through regular workshops. This comprehensive approach ensures a successful implementation and a sustained and optimized use of NetSuite within the organization.

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