Customer Success Story

ws diplay

Upgraded web store enhanced functionality, improved customer experience fot higher conversion rates.

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ws display

Company

ws diplay

Company Size

51-200

Location

Carlsbad, California

Service Used

SuiteCommerce

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Customer

WS Display was founded in 2001 to provide its clients with the highest quality display hardware and custom signage at the fairest prices. They are innovating, passionately, and consistently striving for new turnkey display products while maintaining high quality at low costs.

Summary

Folio3 assisted WSDisplay in migrating their existing B2B Web Store from NetSuite SuiteCommerce Advanced Mont Blanc to the SCA’s latest version, 2021.2. Folio3 efficiently implemented a set of customizations as part of the migration, ensuring a seamless transition.

The Challenge

WSDisplay needs to upgrade its B2B store’s SCA framework from Mont Blanc to the SuiteCommerce latest version 2021.2 while implementing several customizations. These customizations include enhancements related to Accessories Items, Graphic Turnaround Time, Prime Shipping, Cart Page, Multi-Line Shipping, and Design Library Page.

Solution

  • Set up and install NetSuite SuiteCommerce Advanced version 2021.2
  • Create mockups for Desktop and Mobile/Responsive View.
  • Design Approval Workflows
  • Setup standard SCA Global navigation
  • Implement CMS-based, standard SCA footer which includes Static content, links to Social Media icons/links, and Copyright text
  • Custom records to maintain CMS pages
  • Develop a Home Page, product listing page, detailed product page, quick order, store locator, add to cart, and checkout pages.
  • Commerce Categories enable to create a hierarchical structure of product categories, subcategories, and products.
  • Set up email notifications for order receiving, approval, and cancelation.
  • Implement Newsletter functionality to manage email subscriptions to an established email marketing campaign.
  • Implement Store Locators to search for physical store locations on the site.
  • Device fingerprinting for online orders as part of the advanced fraud management
  • Separate configuration record to configure the website
  • Implement URL mapping and rewrites to redirect old site URLs to the new website
  • Integrate Google Analytics for comprehensive website analytics and tracking

Result

Folio3 provided a cost-effective solution and completed the migration and customization within the agreed timeline, enabling WSDisplay to enhance its online presence and meet its specific business requirements. The upgraded web store enhanced functionality, improved customer experience, and streamlined operations, resulting in increased customer satisfaction, higher conversion rates, and improved overall business performance.

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